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Poshmark vs ThredUp Return Policy
Side-by-side comparison of return policys, conditions, and refund methods.·Last updated: 2026-03-19
Return Conditions
Poshmark
- Buyer must file a return request within three days of delivery for issues covered by Posh Protect.
- Buyer must provide clear, well-lit photos depicting the reason for the return.
- If applicable, include photos of tags, serial numbers, hardware, stitching, or any identifying details.
- Returns must be shipped back within 5 days of approval to be eligible for a refund.
ThredUp
- All items must be in the same condition in which you received them to qualify for a refund.
- All returned items are subject to a $3.99 restocking fee.
- Original shipping charges are not refunded when returning items.
Exceptions & Restrictions
Poshmark
- All sales are final if no return case is opened within 3 days of delivery and payment is released to the seller.
- Returns are not accepted for 'Item does not fit' or 'Changed mind' under standard Posh Protect, unless 'Worry-Free Returns powered by Seel' was purchased.
- Returns are not accepted for delayed delivery.
- Returns are not accepted for trades or transactions completed off the Poshmark platform.
- If the buyer accepts the order, a return can no longer be filed.
- Emailing Poshmark Support about an issue does not qualify as opening a return case; the official process must be followed.
ThredUp
- Final sale items are not returnable.
- Promotions and discounts applied to the original purchase will not be reimbursed.
- Items purchased with ThredUp store credits will always be refunded back as store credits.
- Once a return has been processed, the refund method cannot be changed.
- Returns postmarked outside the 14-day timeframe or items not in their original condition will be canceled, and no refund will be issued.
- Orders refused upon delivery and returned to ThredUp will not be refunded.
Refund Methods
Poshmark
- If a return is approved, Poshmark will send a prepaid return label.
- Once the seller receives the returned order, Poshmark will refund the buyer the full amount paid, including shipping and taxes.
- Poshmark holds the buyer's payment until the order is received and accepted, or until a return case is resolved.
ThredUp
- ThredUp credit: Receive a free return shipping label; refund issued as non-cashoutable ThredUp credits.
- Original form of payment (with shipping fee): A $10.99 return shipping label fee is deducted from your refund to the original form of payment.
- Original form of payment (without shipping fee): You arrange and pay for your own return shipping, and the refund is issued to your original form of payment.
Online / Mail Returns
Poshmark
- To file a return, go to 'My Purchases' in the Poshmark app or website.
- Select the order, then 'Problems/Order Inquiry', and choose 'Order Not as Described' or the relevant reason if 'Worry-Free Returns' was purchased.
- Add clear images that depict the reason for the return and include a description.
- If the return is approved, a prepaid return label will be emailed to the buyer.
ThredUp
- Returns are initiated by visiting your returns page on the ThredUp website.
- Select items to return, choose a return reason, select a refund method, and confirm the return to generate printable return papers.
- Pre-paid, pre-addressed return shipping labels are available only for customers in the 48 contiguous US states.
- Customers in Alaska, Hawaii, and Puerto Rico must arrange their own return shipping as ThredUp does not provide labels.
- International customers are responsible for covering return shipping fees and including a customs form.
Damaged or Defective Items
Poshmark
- Posh Protect covers undisclosed damage, incorrect or missing items, and items not as described.
- Buyers must provide clear, crisp photos of the problem area(s) in bright or natural lighting to support a damage claim.
- For electronics or non-working items, a video showing the issue is required.
ThredUp
- If you receive an item not as described, specific instructions should be followed, typically by visiting your Returns page.
Additional Notes
Poshmark
- Posh Protect is Poshmark's built-in buyer protection, covering issues like undisclosed damage, incorrect/missing items, items not as described, and inauthentic items.
- Worry-Free Returns, powered by Seel, is an optional add-on at checkout that allows returns for reasons not covered by Posh Protect, such as fit issues or simply changing your mind, within 7 days of delivery.
- Buyers are advised to carefully review listing photos, descriptions, and item conditions, and ask sellers for additional details before purchasing.
ThredUp
- Multiple returns can be sent in one package, provided all individual return slips are included.
- Return papers and labels can only be accessed and printed from the website directly, not from a mobile device.
- If you are responsible for return shipping, it is recommended to keep your receipt with the tracking number.
- If your return has not been received, contact Customer Support with your return number and item for assistance.