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PINK Return Policy
Last verified
Official PINK PolicyOfficial source
customercare.victoriassecret.com/s/article/2169
Rechecked : the policy text on customercare.victoriassecret.com was unchanged since our previous verified check. How we verify
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Return Conditions
- Merchandise must be unwashed, unworn, and otherwise in its original condition.
- Items whose sewn-in garment tag has been cut or removed can't be returned; price tags are not required.
- All applicable promotions, discounts, offers, free items, and coupons granted at the time of purchase will be prorated and applied to the amount of refund or credit.
Refund Methods
- Full refund to the original form and amount of payment (with valid receipt and within the return window).
- After the 30-day window or without a valid receipt, store purchases can only be exchanged, based on the item's lowest selling price; no refund or merchandise credit is given.
Exceptions & Restrictions
- Gift Cards cannot be returned or redeemed for cash, unless balances are under $10.
- Original shipping and handling fees are not refundable.
- Orders placed through Amazon & TikTok Shop must be returned through their respective apps, and their return window and conditions apply.
Online / Mail Returns
- Start a mail return from your Order History and choose "Return by Mail".
- Returns are free when started from your Order History or with the Free Return Label (U.S. orders only).
- Online purchases can also be returned in-store.
In-Store Returns
- Online purchases can be returned at Victoria's Secret or PINK stores in the U.S. and U.S. Territories.
- Bring the item(s) and your order invoice, or show your order or shipment confirmation email.
- Store purchases need a valid receipt for a refund; non-receipted exchanges require a government ID and are limited to $250 in a 90-day period.
Gift Returns
- Gifts bought in a store must be returned to a store under the store return policy.
- Gifts bought online can be returned within 30 days of shipment in a store with the order invoice, or by mail with a Return Form.
- Gift returns are refunded to the original form and amount of payment.
Membership & Rewards Benefits
- Victoria's Secret & PINK Rewards members get free shipping on orders of $50 or more.
Damaged or Defective Items
- If you received a wrong or damaged item, contact Victoria's Secret customer care.
Price Adjustments
- Within 14 days of the original purchase, you can request a one-time in-store price adjustment.
- You must present the original receipt, and the credit goes to the original form of payment.
Exchange Policy
- Stores will exchange merchandise; after the return window or without a receipt, exchanges use the item's lowest selling price and you pay any difference.
- For online orders, contact Customer Care to place the new order with free standard delivery (U.S. only), then return the unwanted item for a refund.
Additional Notes
- PINK and Victoria's Secret share the same core return policy.
- Offers are subject to adjustment due to returns.
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