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PINK Return Policy

Last verified: 2026-03-19

Official PINK PolicyVerified

www.victoriassecret.com/us/customer-care/returns-and-exchanges/what-is-your-return-policy

Summary

PINK offers a 30 days from date of purchase for in-store items, or 30 days from the date your order ships for online purchases. return window on most items. Merchandise must be unwashed, unworn, and otherwise in its original condition.. Receipt is required. Refunds are issued via full refund to the original form of payment (with valid receipt and within the return window). or merchandise card (store credit) with a gift receipt.. Holiday extension: For items purchased between October 29, 2025, and December 24, 2025, returns are accepted until January 31, 2026. Notable exceptions include final sale items (often marked with prices ending in .99 or labeled 'final sale') cannot be returned or exchanged., items with removed tags or missing hygiene liners from swimwear/panties are not eligible for return., gift cards cannot be returned or redeemed for cash., and more. Refund processing: Refunds for returns made in-store typically process back to the original form of payment within 3-5 business days. For mail returns, allow 14 business days for receipt and processing, then an additional 3-5 business days to receive your refund..

Return Window

30 days from date of purchase for in-store items, or 30 days from the date your order ships for online purchases.

Receipt

digital ok

Category

clothing

Holiday Extension

For items purchased between October 29, 2025, and December 24, 2025, returns are accepted until January 31, 2026. Standard eligibility rules still apply.

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Return Conditions

  • Merchandise must be unwashed, unworn, and otherwise in its original condition.
  • Original tags must be attached.
  • All applicable promotions, discounts, offers, free items, and coupons granted at the time of purchase will be prorated and applied to the amount of refund or credit.

Refund Methods

  • Full refund to the original form of payment (with valid receipt and within the return window).
  • Merchandise card (store credit) with a gift receipt.
  • Merchandise credit (store credit) based on the lowest selling price (without a valid receipt or after the return window).

Exceptions & Restrictions

  • Final Sale items (often marked with prices ending in .99 or labeled 'Final Sale') cannot be returned or exchanged.
  • Items with removed tags or missing hygiene liners from swimwear/panties are not eligible for return.
  • Gift Cards cannot be returned or redeemed for cash.
  • Worn or damaged items showing signs of wear, such as smelling of perfume or smoke, will be rejected.
  • Original shipping and handling fees are generally non-refundable, unless the item arrived damaged or wrong.
  • A return shipping fee (typically around $8.00) will be deducted from your total refund amount if using a prepaid label for an online return.
  • Orders placed through Amazon & TikTok Shop must be returned through their respective apps, and their return window and conditions apply.

Online / Mail Returns

  • Online purchases can be returned by mail using a generated return label.
  • Online purchases can also be returned in-store.
  • A return shipping fee may apply for mailed returns.

In-Store Returns

  • Returns to a PINK or Victoria's Secret store are free and the fastest way to get a refund.
  • Bring the item(s) and proof of purchase (original receipt, packing slip, or order confirmation email).
  • Online purchases can be returned in-store.

Gift Returns

  • With a gift receipt, a merchandise card (store credit) is issued for the purchase price.
  • Without a receipt, a merchandise credit may be issued based on the item's lowest selling price.

Membership & Rewards Benefits

  • Members of the free Victoria's Secret and PINK rewards program earn points on purchases and receive perks like free shipping on orders of $50 or more and a $10 birthday reward.
  • PINK Nation members may receive exclusive discounts and offers.

Damaged or Defective Items

  • Contact customer support immediately if a damaged item is received; they usually provide a free return label and ship a replacement.
  • If an incorrect item is received, notify customer support within 7 days of delivery (for U.S. customers).
  • For damaged or defective items, you may not need to return the item; contact support directly and include photos of the issue.

Price Adjustments

  • Customers can request a price adjustment within 14 days of purchase if an eligible promotion or sale lowers the price.
  • The discounted item must be exactly the same (style number, SKU, color, and size) and in stock.
  • Provide the order number, product item number, and current selling price when requesting an adjustment.
  • Price adjustments typically apply to full-price items that go on sale, not clearance, limited-time offers, or specific promotions.

Exchange Policy

  • In-store exchanges are simple: bring the item and receipt to swap for a different size or color. The price difference will be adjusted accordingly.
  • For online exchanges by mail, it is often best to return the unwanted item for a refund and place a new order for the correct item.
  • Direct online exchanges may involve delays as the new item is not shipped until the old one is received and scanned.

Additional Notes

  • PINK and Victoria's Secret share the same core return policy.
  • Offers are subject to adjustment due to returns.