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PINK Return Policy

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Official PINK PolicyOfficial source

customercare.victoriassecret.com/s/article/2169

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Summary

PINK offers a 30 days from date of purchase for in-store items, or 30 days from the date your order ships for online purchases. return window on most items. Merchandise must be unwashed, unworn, and otherwise in its original condition.. Receipt is required. Refunds are issued via full refund to the original form and amount of payment (with valid receipt and within the return window). or after the 30-day window or without a valid receipt, store purchases can only be exchanged, based on the item's lowest selling price; no refund or merchandise credit is given.. Notable exceptions include gift cards cannot be returned or redeemed for cash, unless balances are under $10., original shipping and handling fees are not refundable., orders placed through amazon & tiktok shop must be returned through their respective apps, and their return window and conditions apply., and more. Refund processing: In-store returns typically refund to the original payment within 3-5 business days. Mail returns take about 7 days to process after reaching the Returns Center, then 3-5 business days for the refund..

Return Window

30 days from date of purchase for in-store items, or 30 days from the date your order ships for online purchases.

Receipt

digital ok

Category

clothing

Video Guides

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Return Conditions

  • Merchandise must be unwashed, unworn, and otherwise in its original condition.
  • Items whose sewn-in garment tag has been cut or removed can't be returned; price tags are not required.
  • All applicable promotions, discounts, offers, free items, and coupons granted at the time of purchase will be prorated and applied to the amount of refund or credit.

Refund Methods

  • Full refund to the original form and amount of payment (with valid receipt and within the return window).
  • After the 30-day window or without a valid receipt, store purchases can only be exchanged, based on the item's lowest selling price; no refund or merchandise credit is given.

Exceptions & Restrictions

  • Gift Cards cannot be returned or redeemed for cash, unless balances are under $10.
  • Original shipping and handling fees are not refundable.
  • Orders placed through Amazon & TikTok Shop must be returned through their respective apps, and their return window and conditions apply.

Online / Mail Returns

  • Start a mail return from your Order History and choose "Return by Mail".
  • Returns are free when started from your Order History or with the Free Return Label (U.S. orders only).
  • Online purchases can also be returned in-store.

In-Store Returns

  • Online purchases can be returned at Victoria's Secret or PINK stores in the U.S. and U.S. Territories.
  • Bring the item(s) and your order invoice, or show your order or shipment confirmation email.
  • Store purchases need a valid receipt for a refund; non-receipted exchanges require a government ID and are limited to $250 in a 90-day period.

Gift Returns

  • Gifts bought in a store must be returned to a store under the store return policy.
  • Gifts bought online can be returned within 30 days of shipment in a store with the order invoice, or by mail with a Return Form.
  • Gift returns are refunded to the original form and amount of payment.

Membership & Rewards Benefits

  • Victoria's Secret & PINK Rewards members get free shipping on orders of $50 or more.

Damaged or Defective Items

  • If you received a wrong or damaged item, contact Victoria's Secret customer care.

Price Adjustments

  • Within 14 days of the original purchase, you can request a one-time in-store price adjustment.
  • You must present the original receipt, and the credit goes to the original form of payment.

Exchange Policy

  • Stores will exchange merchandise; after the return window or without a receipt, exchanges use the item's lowest selling price and you pay any difference.
  • For online orders, contact Customer Care to place the new order with free standard delivery (U.S. only), then return the unwanted item for a refund.

Additional Notes

  • PINK and Victoria's Secret share the same core return policy.
  • Offers are subject to adjustment due to returns.

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