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Outdoor Voices Return Policy

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Official Outdoor Voices PolicyOfficial source

www.outdoorvoices.com/pages/help-center-returns-exchanges

Summary

Outdoor Voices offers a within 30 days of purchase return window on most items. Product must be unworn, undamaged, and unwashed with the original tags attached.. Receipt is not strictly required — purchases can be looked up. Refunds are issued via original form of payment or store credit. Notable exceptions include final sale items are not eligible for return or exchange., items can only be exchanged once., excessive or unreasonable returns may result in the rejection of future transactions or returns., and more. Refund processing: 7-14 days.

Return Window

within 30 days of purchase

Receipt

lookup available

Category

clothing

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Return Conditions

  • Product must be unworn, undamaged, and unwashed with the original tags attached.
  • Proof of purchase is required.
  • Only items purchased from www.outdoorvoices.com are eligible for return.
  • The company reserves the right to determine if an item is in returnable condition.

Refund Methods

  • Original form of payment
  • Store credit

Exceptions & Restrictions

  • Final sale items are not eligible for return or exchange.
  • Items can only be exchanged once.
  • Excessive or unreasonable returns may result in the rejection of future transactions or returns.

Online / Mail Returns

  • Start the return process at returns.outdoorvoices.com using your order number and email or zip code.
  • A $7 return shipping fee is deducted from your refund.
  • Returns for store credit are free.

Gift Returns

  • Gift returns can be initiated at returns.outdoorvoices.com via the "Start gift return here" link.

Damaged or Defective Items

  • If a product is damaged due to a material or manufacturing error, the company will work to find a solution.
  • The warranty covers purchases made through www.outdoorvoices.com or former shop locations with proof of purchase.

Exchange Policy

  • Exchanges are only available for the same item in a different color or size.
  • Each item in an order can only be exchanged once.
  • Exchanges are free.

Additional Notes

  • A $7 return shipping fee applies to online returns for a refund to the original payment method.
  • Returns for store credit and even exchanges are free of shipping fees.

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84
r/OutdoorVoices·1y ago

I had to file a chargeback on Outdoor Voices for failing to reimburse me for a return

I sent a return back in middle of June. In early July i received an email from OV stating they hadn't received the return. I showed proof of return and they said it probably got lost in the mail, and they would refund me. I contacted back 5+ business days later because i hadn't received my refund. T

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