Pandora Jewelry vs Kendra Scott Return Policy

Pandora Jewelry

• Items must be in unused and original condition.
• Original receipt or invoice is required.
• Returns can be made by mail or in-store for online purchases.

Kendra Scott

• Items must be unworn and unused.
• Items must be in their original packaging with tags attached.
• For online fragrance returns, the item must be unopened and in its original packaging.

Pandora Jewelry

• Sale and clearance items are final sale and cannot be returned or exchanged.
• Pandora Gift Cards or E-Gift Cards are non-returnable.
• Engraved items are final sale.
• Original shipping charges are not refundable.

Kendra Scott

• Engraved pieces, Birthday Discount purchases, gift cards, and Kendra Scott Branded merchandise are final sale.
• Custom pieces created at the Color Bar® and permanently discounted or marked-down merchandise are considered final sale.
• Apparel from the Wrangler x Yellow Rose collection purchased in-store can only be returned for exchange or store credit at participating stores.

Pandora Jewelry

• Refunds will be credited to the original form of payment.
• Online purchases made with PayPal and returned in-store will be refunded as a Pandora gift card.

Kendra Scott

• Online purchases returned by mail are refunded to the original payment method.
• In-store returns and online items returned to a store are eligible for exchange or store credit only.

Pandora Jewelry

• Online purchases can be returned by mail using the provided prepaid return label or in-store.
• Fill out the return form included in the original package.
• Exchanges by mail are not accepted.

Kendra Scott

• A pre-paid return shipping label is provided for eligible online orders.
• To initiate a return, you can print a return label from the Kendra Scott website.
• Online purchases can also be returned to a Kendra Scott store for exchange or store credit only.

Pandora Jewelry

• Bring the item along with the original packing slip or email invoice to the store.
• Online purchases can be returned to a store.
• Purchases made in a store must be returned to a store.

Kendra Scott

• In-store purchases can be returned within 30 days for exchange or store credit only.
• Unopened fragrance items purchased in-store can be returned for exchange or store credit within 30 days.

Pandora Jewelry

• Gifts can be returned or exchanged at Pandora stores with a gift receipt.
• Gift returns will be issued a gift card for the purchase price.

Kendra Scott

Not available

Pandora Jewelry

• Damaged or defective items from online orders can be returned by mail for a refund.

Kendra Scott

• Contact customer service for issues with shipping, handling, or delivery within 30 days of purchase.

Pandora Jewelry

• Exchanges for online orders can be made in-store within 30 days of purchase.
• Exchanges by mail are not available.

Kendra Scott

• To exchange an item purchased online, you can return it by mail and place a new order, or visit a store for an exchange.
• In-store purchases are eligible for exchange within 30 days.

Pandora Jewelry

• Promotions and clearances may have modified return terms.
• It may take 3-5 additional business days for a credit to be applied by your bank after the return is processed.

Kendra Scott

• Shipping charges are non-refundable.
• Free return shipping is provided for eligible items.