What is NordicTrack's return window?

NordicTrack allows returns within 30 days from delivery date of purchase. You must request a return within 30 days of the delivery date. Products must be returned in good condition. All original paperwork, parts, and accessories must be included with the return.

Do I need a receipt to return items at NordicTrack?

Receipt requirement: lookup available. Refunds are issued to the original form of payment..

What items cannot be returned at NordicTrack?

A non-refundable return shipping charge of $250 applies to all returns.. A 10% restocking or processing fee will be charged on returns.. Any shipping or delivery charges you paid are non-refundable.. Completed services, such as assembly, are non-refundable.. Returns may incur additional charges for ordinary wear and tear or damage caused by improper use or misassembly.. iFIT annual membership fees are only refundable if canceled within thirty (30) days of the original purchase..

How will I get my refund from NordicTrack?

Refunds are issued to the original form of payment. Processing time: Within 30 days of NordicTrack receiving your returned product..

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NordicTrack Return Policy

Last verified: 2026-03-20

Official NordicTrack PolicyVerified

www.nordictrack.com/support

2026-03-20

Summary

NordicTrack offers a 30 days from delivery date return window on most items. You must request a return within 30 days of the delivery date.. Receipt is not strictly required — purchases can be looked up. Refunds are issued via refunds are issued to the original form of payment.. Holiday extension: A '45 Day Home Trial Promotion' is sometimes offered for US customers, which extends the return window to 45 days. Notable exceptions include a non-refundable return shipping charge of $250 applies to all returns., a 10% restocking or processing fee will be charged on returns., any shipping or delivery charges you paid are non-refundable., and more. Refund processing: Within 30 days of NordicTrack receiving your returned product..

Return Window

30 days from delivery date

Receipt

lookup available

Video Guides

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Return Conditions

You must request a return within 30 days of the delivery date.
Products must be returned in good condition.
All original paperwork, parts, and accessories must be included with the return.

Refund Methods

Refunds are issued to the original form of payment.

Exceptions & Restrictions

A non-refundable return shipping charge of $250 applies to all returns.
A 10% restocking or processing fee will be charged on returns.
Any shipping or delivery charges you paid are non-refundable.
Completed services, such as assembly, are non-refundable.
Returns may incur additional charges for ordinary wear and tear or damage caused by improper use or misassembly.
iFIT annual membership fees are only refundable if canceled within thirty (30) days of the original purchase.

Online / Mail Returns

To initiate a return, you can visit my.iconfitness.com/icon_service or contact customer service at 1-866-896-9777.

Additional Notes

Once a product has shipped, you cannot cancel the order without incurring the return shipping and restocking fees.
If a product is returned without all original parts and accessories, an additional 10% charge may be incurred.

What Redditors Are Saying

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r/nordictrack·4y ago

Nordictrack Freestride Return Policy?

Hello, I'm considering the purchase of a Freestrider FS14i, which is quite a pricey machine. My wife and I both suffer from some ITB and lower back problems, however, for which it seems this type of machine is either a godsend or an absolute horror, per different physical therapists I have consulted

2 comments

r/Costco·4y ago

Bought NordicTrack Elite 900 treadmill from a local Costco Warehouse. Smart screen bricked while connecting to Internet. I want a refund and assembly service.

I assembled the treadmill myself (which was hell for various reasons). I don’t want to assemble the replacement. Costco Online’s website offers the assembly service, but for $200 more. After wasting a day assembling the treadmill, I want a free assembly service for the new treadmill or discounted at

16 comments