What is Newegg's return window?

Newegg allows returns within Varies by item; policies include 15-day, 30-day, and 90-day return periods. of purchase. A 15% restocking fee may apply to opened hard drives, motherboards, graphics cards, projectors, and televisions. New and unopened items are not subject to a restocking fee. Items 50 pounds or less are eligible for free return shipping. For items over 50 pounds, free return shipping is only provided if the item is defective or damaged; otherwise, the customer pays for return shipping.

How will I get my refund from Newegg?

Refunds are typically issued to the original payment method.. If the original payment method is unavailable, a check will be mailed to the billing address.. Refunds for purchases made with BitPay are processed back to BitPay.. If a gift card was used, the refund is credited back to the gift card. Processing time: Allow up to 2 business days for returns to be processed after they are received..

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Newegg Return Policy

Q: Do I need a receipt to return items at Newegg?

Receipt requirement: digital ok. Refunds are typically issued to the original payment method.. If the original payment method is unavailable, a check will be mailed to the billing address.. Refunds for purchases made with BitPay are processed back to BitPay.. If a gift card was used, the refund is credited back to the gift card..

Q: What items cannot be returned at Newegg?

Certain items are designated as Replacement Only.. Some products are covered by a Manufacturer Only Return Policy and must be handled with the manufacturer.. Final Sale items are not eligible for refund or replacement, unless they arrive damaged or defective.. Third-party marketplace sellers may have additional, different return terms..

Last verified: 2026-03-20

Official Newegg PolicyVerified

www.newegg.com/promotions/nepro/22-0073/index.html

2026-03-20

Summary

Newegg offers a Varies by item; policies include 15-day, 30-day, and 90-day return periods. return window on most items. A 15% restocking fee may apply to opened hard drives, motherboards, graphics cards, projectors, and televisions.. Receipt is required. Refunds are issued via refunds are typically issued to the original payment method. or if the original payment method is unavailable, a check will be mailed to the billing address.. Holiday extension: Qualifying purchases made from November 1, 2025, to December 31, 2025, are eligible for a refund or replacement until January 31, 2026. Notable exceptions include certain items are designated as replacement only., some products are covered by a manufacturer only return policy and must be handled with the manufacturer., final sale items are not eligible for refund or replacement, unless they arrive damaged or defective., and more. Refund processing: Allow up to 2 business days for returns to be processed after they are received..

Return Window

Varies by item; policies include 15-day, 30-day, and 90-day return periods.

Receipt

digital ok

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Return Conditions

A 15% restocking fee may apply to opened hard drives, motherboards, graphics cards, projectors, and televisions.
New and unopened items are not subject to a restocking fee.
Items 50 pounds or less are eligible for free return shipping.
For items over 50 pounds, free return shipping is only provided if the item is defective or damaged; otherwise, the customer pays for return shipping.

Refund Methods

Refunds are typically issued to the original payment method.
If the original payment method is unavailable, a check will be mailed to the billing address.
Refunds for purchases made with BitPay are processed back to BitPay.
If a gift card was used, the refund is credited back to the gift card.

Exceptions & Restrictions

Certain items are designated as Replacement Only.
Some products are covered by a Manufacturer Only Return Policy and must be handled with the manufacturer.
Final Sale items are not eligible for refund or replacement, unless they arrive damaged or defective.
Third-party marketplace sellers may have additional, different return terms.

Gift Returns

Returns for items purchased as gifts will be refunded in the form of a Newegg Store Credit Gift Card.

Damaged or Defective Items

Products that are received in damaged or defective condition will not be subject to a restocking fee.
Items over 50 pounds that are received damaged or defective qualify for free return shipping.

Exchange Policy

Some items are eligible for replacement within 30 days of the delivery date.
Due to product availability, some replacement returns may be changed to a refund.

Additional Notes

The return policy applies to all items sold on Newegg, including those from third-party marketplace sellers.
For product-specific return policies, refer to the 'Warranty & Returns' tab on the product page.

What Redditors Are Saying

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29099

r/pcmasterrace·3y ago

Newegg New Return Policy

1291 comments

5821

r/pcmasterrace·4y ago

In response to Gamers Nexus, Newegg will now offer "no questions asked" refunds of "open box" CPUs and motherboards

448 comments

4950

r/buildapc·5y ago

Newegg delivered wrong item. Should I return?

I bought a 3700X and they delivered a 3800X instead. edit: A lot of questions about "why not just keep it?" As others have said RMA will be a concern if something were to go wrong. Since I have the receipt for the 3700X they won't honor the warranty because I have a 3800X.

1264 comments

r/pcmasterrace·6y ago

Newegg return policy , exchange service are terrible for an online only store.

I bought a kit of memory ram , one came faulty so i contacted them less than 24 hours of the order being received and they wanted to charge me 60 dollars restocking fee ,on top of that they don't have an exchange policy and i have to send back the item to receive the refund and buy another kit which

5 comments