Musician's Friend Return Policy
Last verified: 2026-03-20
www.musiciansfriend.com/faq
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Return Conditions
- Items must be in original, brand-new condition and show no signs of wear or use, such as belt-buckle or pick scratches, scuffs, dings or scrapes.
- Must include all original packaging, manuals, warranties, and accessories.
- A Return Authorization Number (RA#) is required.
Refund Methods
- Credit card returns are issued a credit for the purchase price.
- Refunds are made for product value only, excluding shipping and handling charges.
- If free shipping was received, the value of the uncharged shipping cost will be deducted from your refund.
Exceptions & Restrictions
- Vintage instruments must be returned within 3 days of receipt.
- Stringed instruments priced at $1999.00 or more must be returned within 10 days of shipment.
- Non-returnable items include clearance, discontinued, demo items, strings, reeds, computers, tubes, earbuds, earplugs, recorders, tin whistles, flutophones, 'world' wind instruments, harmonicas, raw-frame speakers, drumheads, drumsticks, turntable cartridges, fog fluid, clothing/footwear, body jewelry, sheet music, cleaners, polishes and polishing cloths.
- Software/soundware, books, CDs, DVDs, vinyl records, and videos may be returned for credit only if they are in their original, sealed packaging.
- All returned woodwind and brass instruments incur a $10.00 sanitization fee.
- Returned bows are assessed a $4.00 restocking fee.
- Returned mouthpieces over $300 incur an $8.00 sanitization fee; the fee for mouthpieces under $300 is $4.00.
Online / Mail Returns
- Contact a Gear Adviser via chat or call 800-449-9128 to obtain a Return Authorization Number (RA#).
- Write your RA# on the label located in the center of your invoice.
- Place the original invoice inside the box.
- Affix the return label to the shipping box.
- Ship the package as soon as possible to the provided return address.
Additional Notes
- Returns failing to meet requirements may be subject to a return handling charge or a minimum 15% re-stocking fee for returns that are not in original brand-new condition.
- Abuse of return privileges may lead to limitations or suspension of return privileges.
What Redditors Are Saying
Do Not buy from Musician’s Friend on Reverb or otherwise. $500 pedal, UPS confirms the package was delivered to a whole different city, Musicians Friend won’t refund me or sort things out with UPS.
Worst custom service I can remember. UPS immediately admitted the package was delivered to a completely different place - not to me or even my city. And Musicians Friend refuses deal with the fuck up and is happy to see me just loose $500. A “shit happens” shipping policy. ** edit ** Reverb finally
Musician's Friend Shipped me back the same box with the same broken pickup I'd sent in for exchange
Just need to vent. In late February I ordered a set of 3 Lace Sensors from Musician's Friend. I was a little excited, so I put them in the guitar without testing them first. After I got it all together, I noticed the neck pickup didn't work. So I tested it with a multimeter, and sure enough, it was
Guitar Center, Musicians Friend change return policy from 45 days to 180 days due to COVID-19
Just a heads up if you're looking to buy a synth. I am in no way affiliated with those companies. Just saw it today on their sites and thought I'd share the policy change.