Bowflex vs NordicTrack Return Policy

Bowflex

• Item must be in new and working condition.
• A Return Merchandise Authorization (RMA) number is required.
• Product must be returned in its original packaging.

NordicTrack

• You must request a return within 30 days of the delivery date.
• Products must be returned in good condition.
• All original paperwork, parts, and accessories must be included with the return.

Bowflex

• Original shipping and handling fees are non-refundable.
• Customer is responsible for return shipping costs.
• Some items may be subject to a restocking fee of up to 20%.

NordicTrack

• A non-refundable return shipping charge of $250 applies to all returns.
• A 10% restocking or processing fee will be charged on returns.
• Any shipping or delivery charges you paid are non-refundable.
• Completed services, such as assembly, are non-refundable.
• Returns may incur additional charges for ordinary wear and tear or damage caused by improper use or misassembly.
• iFIT annual membership fees are only refundable if canceled within thirty (30) days of the original purchase.

Bowflex

• Full refund of the purchase price, less shipping and handling.
• For cash transactions, a corporate check will be issued.

NordicTrack

• Refunds are issued to the original form of payment.

Bowflex

Not available

NordicTrack

• To initiate a return, you can visit my.iconfitness.com/icon_service or contact customer service at 1-866-896-9777.

Bowflex

• If you receive a damaged or faulty product, you are entitled to a replacement, repair, or refund.

NordicTrack

Not available

Bowflex

• A price difference will be refunded for products sold on BowFlex.com for up to one week from the purchase date, excluding retailer price matching.

NordicTrack

Not available

Bowflex

• To exchange a product, you must return the original item within 30 days of receipt and place a new order.
• The new order must be placed within 14 days of the accepted return to qualify for a credit of any return shipping and/or restocking fees from the original item.

NordicTrack

Not available

Bowflex

• To initiate a return, you must contact customer service to obtain a Return Merchandise Authorization (RMA) number.
• Returns must be postmarked no later than 2 weeks after the RMA number is issued.
• It is recommended to retain the original packing material for at least 30 days.

NordicTrack

• Once a product has shipped, you cannot cancel the order without incurring the return shipping and restocking fees.
• If a product is returned without all original parts and accessories, an additional 10% charge may be incurred.