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NAPA Auto Parts Return Policy

Last verified: 2026-03-20

Official NAPA Auto Parts PolicyVerified

www.napaonline.com/en/returns

Summary

NAPA Auto Parts offers a 30 days return window on most items. Products must be returned within 30 days of purchase or delivery.. Receipt is required. Refunds are issued via refunds are issued to the original form of payment for the purchase price and applicable sales tax.. Notable exceptions include all clearance items or final sale merchandise cannot be returned and are not eligible for refunds., batteries ordered through napaonline and shipped to your home cannot be returned via ups; they must be returned at a participating napa auto parts store., items that have been individually personalized with custom embroidery or screen print are not accepted for return., and more. Refund processing: Within 15 business days of NAPA receiving the returned item..

Return Window

30 days

Receipt

digital ok

Category

department

Video Guides

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Return Conditions

  • Products must be returned within 30 days of purchase or delivery.
  • Items must be in their original packaging and condition.
  • Installation cannot have been attempted, and parts must not be damaged in any way.
  • Used cores must be returned in the box that contained the new product.

Refund Methods

  • Refunds are issued to the original form of payment for the purchase price and applicable sales tax.

Exceptions & Restrictions

  • All Clearance items or Final Sale merchandise cannot be returned and are not eligible for refunds.
  • Batteries ordered through NAPAonline and shipped to your home cannot be returned via UPS; they MUST be returned at a participating NAPA Auto Parts store.
  • Items that have been individually personalized with custom embroidery or screen print are not accepted for return.

Online / Mail Returns

  • Products purchased online and shipped to your home can be returned within 30 days of delivery by shipping them back or returning to a participating NAPA store.
  • For ship-to-home returns via UPS, contact NAPA Customer Support to obtain a Return Goods Authorization Number (RGA) and a free UPS shipping label.
  • Returns via UPS are free of charge.
  • Participating NAPA stores can also process returns and exchanges of NAPAonline ship-to-home purchases without an RGA.

In-Store Returns

  • Products purchased at a NAPA Auto Parts store or reserved online and picked up in-store must be returned to the store of purchase within 30 days.
  • Original receipt or order confirmation is required for in-store returns/exchanges.
  • Returns and exchanges for Buy Online, Pick Up In Store purchases can be processed at participating NAPA Auto Parts stores.
  • A Return Goods Authorization (RGA) is not required for in-store returns.

Damaged or Defective Items

  • Eligible items received in damaged or defective condition can be returned.
  • If the return reason is due to NAPAonline or its partners (damaged/defective/wrong part), freight charges on replacement items will be covered.

Exchange Policy

  • Exchanges for products purchased at a NAPA Auto Parts store can be made within 30 days at the original store of purchase, with the original receipt and in original condition/packaging.
  • Participating NAPA stores can process exchanges for NAPAonline ship-to-home purchases.
  • Products originally shipped to home were previously stated as not eligible for exchange, only refunds, but the primary return policy page indicates exchanges are possible at participating stores.

Additional Notes

  • Returns for products purchased online or in-store are free, with a 0% restocking fee and free return shipping for online orders.
  • The return information primarily applies to NAPA replacement parts and components; orders within the accessories category (beginning with ACC) have a separate return policy and procedures.