Ross Dress for Less vs Marshalls Return Policy

Ross Dress for Less

• Merchandise must be unused, unworn, or unaltered.
• Original tags must be attached.
• Merchandise must be in new condition.

Marshalls

• Items purchased at marshalls.com can only be returned to a Marshalls store or to the Marshalls online warehouse.
• Items purchased at marshalls.com may not be returned to T.J. Maxx or any of our other sister brands.
• Return shipping and handling fees are non-refundable, unless the merchandise is defective.

Ross Dress for Less

• Software that has been opened is not eligible for a refund.
• Select categories of merchandise may not be returnable without a receipt.
• Tickets may be required in select categories.
• Fine jewelry returns are restricted to stores with a fine jewelry section.
• Swimwear and Lingerie must have original tickets attached.
• Used, worn, or altered merchandise will not be accepted.

Marshalls

• Oversized items.
• Purchases made with PayPal and returned to a Marshalls store will receive merchandise credit.
• Purchases made with PayPal returned by mail will receive charge credit minus an $11.99 return shipping and handling fee.
• Items purchased partly or entirely with a Marshalls Gift Card will receive merchandise credit when returned.
• Returns with a receipt more than 40 days after the order date will receive merchandise credit.
• Returns without a receipt will receive merchandise credit.

Ross Dress for Less

• Original form of payment with original receipt.
• Store credit for returns without a receipt or with a receipt older than 30 days.
• Cash refunds on check purchases require a 5-day waiting period.

Marshalls

• Cash refund
• Charge credit
• Merchandise credit

Ross Dress for Less

• Ross does not have a shoppable online site, so returns must be made in-store.

Marshalls

Not available

Ross Dress for Less

• Returns can be made at any Ross store location.

Marshalls

Not available

Ross Dress for Less

• Merchandise returns without a receipt will be refunded in the form of a Store credit or exchanged at the item's current selling price.

Marshalls

Not available

Ross Dress for Less

• Ross Stores uses a refund verification system; all returns are subject to system verification.
• A valid picture ID (Driver's License, State Photo ID, Passport, or Military ID) may be required for returns and will be entered into the system.
• Return may be declined by the system.
• There is a limit to the number of no-receipted refunds allowed by the system.
• If the refund is over $50 without a receipt, the store credit voucher will be sent by mail to the address listed on the valid picture ID.

Marshalls

• Items purchased at marshalls.com can only be returned to a Marshalls store or the Marshalls online warehouse.
• For returns by mail, visit the return policy page or online order details to start a return.