TJ Maxx vs Marshalls Return Policy

TJ Maxx

• Merchandise that is used, worn, or in unsellable condition will not be accepted for refund, merchandise credit or exchange.
• Certain items include an additional security tag that must remain attached and intact for the return to be accepted.
• Swimwear and intimate apparel must have their tickets properly attached.
• Bring the plastic packaging your online order arrived in (required for mail returns).

Marshalls

• Items purchased at marshalls.com can only be returned to a Marshalls store or to the Marshalls online warehouse.
• Items purchased at marshalls.com may not be returned to T.J. Maxx or any of our other sister brands.
• Return shipping and handling fees are non-refundable, unless the merchandise is defective.

TJ Maxx

• Merchandise bought in store cannot be returned online.
• Items over $1000, handbags over $499.99, footwear over $499.99, long occasion gowns and luggage sets are not eligible for in-store return.
• Opened or tampered beauty items cannot be returned.
• Gift cards are not returnable.
• Some online items are final sale or have extra return restrictions (shown in the shipping confirmation email).
• Shipping and handling costs and shipping surcharges are non-refundable.
• An $11.99 return shipping and handling fee is deducted from the refund for each mail return package.
• Items purchased at T.J. Maxx cannot be returned to Marshalls or other sister brands.

Marshalls

• Oversized items.
• Purchases made with PayPal and returned to a Marshalls store will receive merchandise credit.
• Purchases made with PayPal returned by mail will receive charge credit minus an $11.99 return shipping and handling fee.
• Items purchased partly or entirely with a Marshalls Gift Card will receive merchandise credit when returned.
• Returns with a receipt more than 40 days after the order date will receive merchandise credit.
• Returns without a receipt will receive merchandise credit.

TJ Maxx

• Refund in the original form of tender, or cash refund / charge credit for online orders (with receipt within the return window).
• Merchandise credit with a gift receipt, without a receipt, after the return window, or if paid partly or entirely with a T.J. Maxx Gift Card.
• Check purchases need a 10-day period from the purchase date before a cash refund.
• PayPal purchases: merchandise credit if returned in store; charge credit minus the $11.99 fee if returned by mail.

Marshalls

• Cash refund
• Charge credit
• Merchandise credit

TJ Maxx

• By mail: start the return in the online returns portal; it must arrive at the warehouse within 40 days of order date, and $11.99 is deducted per return package.
• In store: return online purchases free to any T.J. Maxx store within 40 days of order date with your shipping confirmation email or the order barcode/number.

Marshalls

Not available

TJ Maxx

• Purchases made in-store: Return to any T.J. Maxx store within 30 days of purchase.
• Bring item(s) and either your receipt or shipping confirmation email.

Marshalls

Not available

TJ Maxx

• With a gift receipt, receive merchandise credit.
• If purchased partly or entirely with a T.J. Maxx Gift Card, receive merchandise credit.

Marshalls

Not available

TJ Maxx

• In-store purchases can be exchanged within 30 days with a register receipt.
• Exchanges are not available for online orders.

Marshalls

Not available

TJ Maxx

• For returns without a receipt, a valid government-issued photo ID, name, address, and signature are required.
• Returns may be limited or declined based on T.J. Maxx's refund verification systems (loss prevention).

Marshalls

• Items purchased at marshalls.com can only be returned to a Marshalls store or the Marshalls online warehouse.
• For returns by mail, visit the return policy page or online order details to start a return.