What is Macy's's return window?

Macy's allows returns within 30 days of purchase. Most merchandise can be returned within 30 days of purchase (in-store) or delivery (online) Items must be unworn, unaltered, in original packaging, with original tags attached Mismatched garments will not be accepted New or gently used cosmetics and fragrances purchased at Macy's will be accepted for return Receipt, shipping confirmation, or credit/debit card used for purchase is accepted as proof Macy's can look up purchases via Macy's account, Star Rewards account, or the card used

Do I need a receipt to return items at Macy's?

Receipt requirement: lookup available. Original payment method (with receipt). Credit card/debit card in-store: credit issued immediately; 5-7 days for bank to post. Cash purchases: immediate cash refund in-store. Mail returns: account credited within 10 business days after Macy's receives item. PayPal purchases: refund within 7-10 business days to PayPal account. Klarna purchases: refund within 7-10 business days to Klarna account. Without receipt: store credit (EZ Exchange Card or Merchandise Only Certificate) at lowest selling price in last 180 days. Macy's Backstage without receipt: store credit at lowest price in last 90 days. Gift returns: Macy's gift card with gift receipt; lowest recent selling price without. Merchandise Only Certificate: usable in-store only, expires after 2 years.

What items cannot be returned at Macy's?

Last Act items: final sale — no returns, exchanges, or price adjustments. Apple products: 14-day return window (strictly enforced). Burberry (at Herald Square only): 14 days — tags must be attached, hygiene seal intact, personalized items non-returnable. Fine jewelry and all watches: 30 days with tags — undergo inspection process lasting up to 14 business days; special order and size-altered pieces non-returnable. Area rugs: 30 days — must be unused, undamaged, in original packaging; delivery fees non-refundable. Finish Line items: 30 days — must be unworn and in saleable condition. Lids merchandise: 30 days — mail return only, cannot return to Macy's stores. ReBag pre-owned items: 30 days — mail return only, tags must remain attached. Sunglass Hut items: 30 days — return to Sunglass Hut inside Macy's only. Tech watches: 30 days with original tags and packaging; special order and altered items non-returnable. Louis Vuitton (at Roosevelt Field): 30 days — perfect sellable condition required; fragrances must be sealed; custom engraved bottles non-returnable. Longchamp (at Herald Square): 30 days. LensCrafters at Macy's: 30 days from dispense date — online purchases must be returned to vendor by mail. Maternity: 30 days — saleable condition with tags; non-returnable if worn, altered, or tags removed. Lighting, lamps, mirrors, wall art: 30 days — cannot return to store; call 1-800-289-6229; 15% restocking fee; shipping non-refundable. Furniture (UPS/vendor shipped): 30 days — 15% restocking fee, shipping non-refundable. Furniture (scheduled delivery): 3 days — 15% restocking fee, delivery fee non-refundable, must be 'As New'. Mattresses (scheduled delivery or UPS shipped): 120-day comfort trial — $99 pickup fee, 15% restocking fee (waived for Tempur-Pedic; first return free for Purple, Saatva, Leesa, Bedgear). Pool tables: non-refundable — inspect at delivery, report issues to installer before they leave. Final Sale / 'As Is' merchandise: non-returnable — buyer assumes all risk. Altered or personalized merchandise: final sale. Gift cards (electronic and physical): final sale. Food, beverages, live plants, gourmet gifts: non-returnable. Macy's Beauty Box: non-returnable. Macy's Bridal Salon by Demetrios: all sales final. Pandora Jewelry: must return at Pandora Shops inside Macy's. bluemercury items: return to Macy's with a bluemercury shop (not standalone bluemercury stores). Third-party seller furniture/mattresses: cannot return in-store — return directly to seller. Third-party seller final sale items: plants, food, coffee/tea, pet food/products — non-returnable.

How will I get my refund from Macy's?

Original payment method (with receipt). Credit card/debit card in-store: credit issued immediately; 5-7 days for bank to post. Cash purchases: immediate cash refund in-store. Mail returns: account credited within 10 business days after Macy's receives item. PayPal purchases: refund within 7-10 business days to PayPal account. Klarna purchases: refund within 7-10 business days to Klarna account. Without receipt: store credit (EZ Exchange Card or Merchandise Only Certificate) at lowest selling price in last 180 days. Macy's Backstage without receipt: store credit at lowest price in last 90 days. Gift returns: Macy's gift card with gift receipt; lowest recent selling price without. Merchandise Only Certificate: usable in-store only, expires after 2 years Processing time: Immediate in-store for cash/credit; 5-7 days for card posting; 10 business days for mail returns; 7-10 days for PayPal/Klarna.

← All return policies

Macy's Return Policy

Last verified: 2026-03-19

Official Macy's PolicyVerified

www.macys.com/customer-service/articles/what-is-macys-return-policy

2026-03-19

Summary

Macy's offers a 30 days return window on most items. Most merchandise can be returned within 30 days of purchase (in-store) or delivery (online). Receipt is not strictly required — purchases can be looked up. Refunds are issued via original payment method (with receipt) or credit card/debit card in-store. Holiday extension: Items purchased October 6 through December 31 can be returned through January 31. Notable exceptions include last act items, apple products, burberry (at herald square only), and more. Refund processing: Immediate in-store for cash/credit.

Return Window

30 days

Receipt

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Video Guides

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Return Conditions

Most merchandise can be returned within 30 days of purchase (in-store) or delivery (online)
Items must be unworn, unaltered, in original packaging, with original tags attached
Mismatched garments will not be accepted
New or gently used cosmetics and fragrances purchased at Macy's will be accepted for return
Receipt, shipping confirmation, or credit/debit card used for purchase is accepted as proof
Macy's can look up purchases via Macy's account, Star Rewards account, or the card used

Refund Methods

Original payment method (with receipt)
Credit card/debit card in-store: credit issued immediately; 5-7 days for bank to post
Cash purchases: immediate cash refund in-store
Mail returns: account credited within 10 business days after Macy's receives item
PayPal purchases: refund within 7-10 business days to PayPal account
Klarna purchases: refund within 7-10 business days to Klarna account
Without receipt: store credit (EZ Exchange Card or Merchandise Only Certificate) at lowest selling price in last 180 days
Macy's Backstage without receipt: store credit at lowest price in last 90 days
Gift returns: Macy's gift card with gift receipt; lowest recent selling price without
Merchandise Only Certificate: usable in-store only, expires after 2 years

Exceptions & Restrictions

Last Act items: final sale — no returns, exchanges, or price adjustments
Apple products: 14-day return window (strictly enforced)
Burberry (at Herald Square only): 14 days — tags must be attached, hygiene seal intact, personalized items non-returnable
Fine jewelry and all watches: 30 days with tags — undergo inspection process lasting up to 14 business days; special order and size-altered pieces non-returnable
Area rugs: 30 days — must be unused, undamaged, in original packaging; delivery fees non-refundable
Finish Line items: 30 days — must be unworn and in saleable condition
Lids merchandise: 30 days — mail return only, cannot return to Macy's stores
ReBag pre-owned items: 30 days — mail return only, tags must remain attached
Sunglass Hut items: 30 days — return to Sunglass Hut inside Macy's only
Tech watches: 30 days with original tags and packaging; special order and altered items non-returnable
Louis Vuitton (at Roosevelt Field): 30 days — perfect sellable condition required; fragrances must be sealed; custom engraved bottles non-returnable
Longchamp (at Herald Square): 30 days
LensCrafters at Macy's: 30 days from dispense date — online purchases must be returned to vendor by mail
Maternity: 30 days — saleable condition with tags; non-returnable if worn, altered, or tags removed
Lighting, lamps, mirrors, wall art: 30 days — cannot return to store; call 1-800-289-6229; 15% restocking fee; shipping non-refundable
Furniture (UPS/vendor shipped): 30 days — 15% restocking fee, shipping non-refundable
Furniture (scheduled delivery): 3 days — 15% restocking fee, delivery fee non-refundable, must be 'As New'
Mattresses (scheduled delivery or UPS shipped): 120-day comfort trial — $99 pickup fee, 15% restocking fee (waived for Tempur-Pedic; first return free for Purple, Saatva, Leesa, Bedgear)
Pool tables: non-refundable — inspect at delivery, report issues to installer before they leave
Final Sale / 'As Is' merchandise: non-returnable — buyer assumes all risk
Altered or personalized merchandise: final sale
Gift cards (electronic and physical): final sale
Food, beverages, live plants, gourmet gifts: non-returnable
Macy's Beauty Box: non-returnable
Macy's Bridal Salon by Demetrios: all sales final
Pandora Jewelry: must return at Pandora Shops inside Macy's
bluemercury items: return to Macy's with a bluemercury shop (not standalone bluemercury stores)
Third-party seller furniture/mattresses: cannot return in-store — return directly to seller
Third-party seller final sale items: plants, food, coffee/tea, pet food/products — non-returnable

Online / Mail Returns

Start return through Macy's account or by order number
Print return label or use QR code emailed to you (show at UPS to print label free)
Pack securely with return slip and drop off at UPS or UPS Access Point
Star Rewards members: free return shipping
Non-Star Rewards members: $9.99 return shipping fee (plus tax) deducted from refund
Star Rewards Bronze is free to join — create a Macy's account to avoid the $9.99 fee
Processing: account credited within 10 business days of Macy's receiving the return
Third-party seller items: free returns can be initiated online; processed more quickly than in-store

In-Store Returns

Items purchased in-store must be returned to a store (no mail returns for in-store purchases)
Online purchases can be returned in-store or by mail
In-store returns are free — no fees
Credit issued immediately for in-store returns (except third-party seller items which add 5-10 days)
Without receipt: Macy's can look up via credit card or rewards account
Without any proof of purchase: gift card at lowest recent selling price

Gift Returns

With gift receipt or registry number: full refund as Macy's store credit
Registry items purchased before event date: returnable 90 days from event date
Registry items purchased after event date: returnable 90 days from purchase date
Without receipt and not on purchase list: store credit at lowest selling price in last 180 days

Membership & Rewards Benefits

Star Rewards Bronze (free): free return shipping (vs. $9.99 fee for non-members)
Star Rewards Platinum and Gold: extended return windows and free return shipping
Macy's credit card holders: purchases easily looked up for receipt-free returns

Damaged or Defective Items

General merchandise: report defects promptly, keep photos and documentation; call 1-800-289-6229
Furniture (scheduled delivery): report damage/imperfections within 3 days — Macy's schedules a service appointment
Pool tables: all issues must be reported to the professional installer before they leave your home
Final Sale/As-Is: buyer assumes all risk; Macy's not responsible for defects or repairs

Price Adjustments

Price adjustments within 10 days of order date if item drops in price at Macy's
Cannot combine with previously applied promo codes or discounts
Third-party seller items eligible; Direct from Vendor partners not eligible
Furniture/mattress: 10-day window from delivery (scheduled) or ship date (parcel)
Competitor mattress/furniture price match within $200 for identical item at retailer with physical location
Online purchases: chat (9am-12am EST) or call 1-800-289-6229
In-store: visit store with receipt

Exchange Policy

In-store exchanges for different size/color with price difference adjustment
Online: no direct exchange — return original item, place new order
Cannot exchange customized items or Final Sale merchandise

Additional Notes

BOGO returns: discount is proportionally applied to each item; partial refund reflects adjusted price
Gift with Purchase: if qualifying item returned, bonus gift(s) must also be returned or you may be charged for them
International returns: customer covers return shipping and customs duties; refunds may exclude original duties/shipping
Macy's Backstage items must be returned to a Backstage location only
General customer service: 1-800-289-6229 (Mon-Sun, 8am-10pm ET)
Furniture & mattress line: 1-888-822-6229 (TTY: 711)
Fine Rug Gallery: 1-888-241-8288 (Mon-Fri, 9am-5pm ET)
Lost Merchandise Only Certificate: 1-800-511-2752
Returns center: macys.com/returns

What Redditors Are Saying

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r/MacysStores·18d ago

Macy’s return policy

I bought a jacket from a Macy’s store in Michigan and I want to return it. Would they accept return in a Macy’s store in another state?

5 comments

r/MacysStores·3mo ago

Macy’s return. Purchased via PayPal. Can I opt for gift card back instead of refund back to PayPal?

6 comments

r/MacysStores·2mo ago

Macys holiday gift card return

I bought something with a Macy's holiday gift card, but the city I live in doesn't have a Macy's, so I have to return it via USPS. I'm wondering how they will return the money? I know they'll refund it to a gift card, but how will I receive it? Will they send it online or mail it to me?

3 comments

r/MacysStores·10mo ago

Macys is refusing to refund my money after an online return was damaged by UPS during shipping.

I returned a $300 suit to Macys via UPS. I returned it in the original box and I have the return tracking information. The tracking shows that ups damaged the package during the return shipping process. They never returned the product to Macys warehouse and it does not look like that will return it

31 comments