Lululemon Return Policy
Last verified: 2026-03-19
shop.lululemon.com/help/returns-and-refunds/policy
Video Guides
Return Conditions
- Product must be unworn and unwashed.
- Hang tags must be attached.
- In original packaging (if applicable).
- Accompanied by proof of purchase (packing slip, paper/online receipt, delivery confirmation, or profile purchase history).
- Shoes can be worn but must be returned in the original box.
Refund Methods
- Original form of card payment.
- Lululemon gift card (for gift returns, or if refund is provided beyond 30 days, or without proof of purchase).
- Online purchases made with Klarna or PayPal must be returned via the online portal for a refund.
- Fast Track refund option for 3 or fewer new items dropped off at FedEx or USPS, receiving an e-gift card within two hours.
Exceptions & Restrictions
- Gift cards are final sale.
- Sale items from "We Made Too Much" are final sale, unless you are a lululemon member (can return for gift card in-store).
- Customized products are final sale.
- Underwear and face masks are final sale.
- Swimwear can only be returned if unworn with the hygienic liner intact.
- Items that have been hemmed or altered are final sale.
- Returns cannot be processed at lululemon outlet stores.
Online / Mail Returns
- Online purchases can be returned by mail or in-store.
- Initiate a return online via the returns page/portal, enter order ID and billing email, select items, print prepaid label, pack and drop off.
- Return shipping is free.
In-Store Returns
- Items can be returned in person at any standard lululemon store (not outlet stores) in the country of purchase.
- Bring the item, proof of purchase (receipt or order confirmation), and original payment method.
- For online purchases returned in-store, the refund can be issued right away to the original payment method.
Gift Returns
- Gifts can be returned in-store or by initiating a return online.
- An order ID, packing slip, or gift receipt is required.
- Refunds for gift returns are issued as a lululemon e-gift card.
- Exchanges for gifts must be done in-store.
Membership & Rewards Benefits
- Lululemon members can return sale items from "We Made Too Much" for a lululemon gift card in-store.
Damaged or Defective Items
- Lululemon offers a Quality Promise to replace or offer a reasonable solution for items that are not performing as intended within one year of purchase.
- Items impacted by ordinary wear and tear, personal preference, misuse, or accidents are not eligible for Quality Promise returns.
- Beyond one year, clear product defects are considered on a case-by-case basis.
- Proof of purchase or identification is required for Quality Promise returns.
Exchange Policy
- Exchanges are allowed within 30 days of purchase.
- Items must meet the same conditions as returns (unworn, unwashed, tags attached, original packaging).
- Exchanges can only be done in-store.
- If in-person exchange is not an option, consider returning for a refund and placing a new order.
Additional Notes
- All returns are handled on a case-by-case basis and ultimately at lululemon's discretion.
- Potential fraud or abuse of this policy, including excessive or unreasonable returns, may result in the rejection of future transactions or returns.
- Free returns are offered for all items.
- Lululemon is not responsible for wrong items or personal possessions accidentally sent back during the return process.
What Redditors Are Saying
Just got $235 back from Lululemon thanks to sale price adjustment policy
PSA for anyone who didn’t know this (I didn’t): Lululemon will refund the price difference if something you bought at full price goes on sale within ~60 days, as long as the item is still in stock in your size. This was super beneficial for the Wunder Puff jacket I bought in November. I’m in the U.S
Lululemon quality issue return experiences?
My one pair of wunder unders has been piling and stretching for my very short time of owning them so I checked out their exchange policy. I chatted with the online and they sent me a return label. I was wondering what happens after that. Do they send you a gift card in the mail, an e-gift card, or r
Lululemon return policy is honestly so frustrating for people in rural areas...
Feeling so stuck and angry with GEC's customer service. Hey guys, I just needed to vent and see if anyone has been in a similar situation. I bought a pair of leggings recently—they’re still brand new with the tags on—but I’ve somehow lost my receipt. Here’s the problem: I live in a pretty remote par
Lululemon credit refunded to card and hasnt posted yet, can I buy new item before Dec 31?
I returned a sale item at Lululemon yesterday that I originally paid for using the $75 credit. The cashier mistakenly processed the refund back to my card, even though it was a final sale item. I contacted Lululemon support and they said the refund is irreversible. The refund hasn’t posted yet and I