Louis Vuitton Return Policy
Last verified: 2026-03-20
us.louisvuitton.com/eng-us/faq/exchange-returns/what-is-the-return-exchange-policy
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Return Conditions
- Merchandise must be in perfect, saleable condition.
- The original receipt is required.
- Beauty products must be unused and in original packaging with accompanying accessories.
- Perfume packaging must remain sealed.
Refund Methods
- Refunds will be issued in the original form of payment.
Exceptions & Restrictions
- High Watches and High Jewelry are considered final sale.
- Personalized or made-to-order items, including hot-stamped or engraved products, are final sale.
- Online purchases made with PayPal may only be returned or exchanged via the online store.
Online / Mail Returns
- Online purchases cannot be returned or exchanged at department store locations.
- PayPal purchases can only be returned or exchanged through the online store.
In-Store Returns
- Merchandise purchased at a freestanding Louis Vuitton store cannot be refunded at department store locations.
- Items purchased in-store cannot be returned or exchanged online or through Client Services.
Gift Returns
- Gifts can be exchanged or returned with the original invoice or gift receipt, along with the original packaging and documentation.
- Refunds for gifts are issued to the original method of payment.
- When a gift is returned or exchanged, a notification will appear in the purchaser's MyLV account.
Exchange Policy
- Eligible items may be exchanged within 30 days of the original purchase date.
- Exchanges for items of equal or greater value are accepted at any freestanding Louis Vuitton store, with some country exceptions.
- Merchandise purchased at a department store can be exchanged at the same department store brand or at a freestanding Louis Vuitton store for an item of equal or greater value.
Additional Notes
- Merchandise purchased at a department store may only be refunded at the same department store brand.
- Louis Vuitton locations within Nordstrom have a specific return policy, and items must be returned or exchanged at the original Nordstrom purchase location with a Louis Vuitton employee.
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