What is Lucky Brand's return window?

Lucky Brand allows returns within 60 days of purchase. Items must be unwashed, unworn, or defective. Proof of purchase is required. Swimwear and foundation garments must be unworn with all tags and hygiene strip intact. Returns will reflect original discounts and promotions.

Do I need a receipt to return items at Lucky Brand?

Receipt requirement: yes. Refund to the original form of payment..

What items cannot be returned at Lucky Brand?

Items marked as 'Final Sale' are not eligible for return.. Home products and furniture purchased in-store may only be returned to the store of purchase.. Shipping and handling costs are non-refundable.. Products in the 'Limited Edition Capsule Collection' are Final Sale.. Online orders placed with 3rd party payments such as ApplePay, PayPal and Klarna must be returned by mail.. Items marked as online return, such as shoes, skates and handbags must be returned by mail..

How will I get my refund from Lucky Brand?

Refund to the original form of payment. Processing time: up to 10 business days.

← All return policies

Lucky Brand Return Policy

Last verified: 2026-03-20

Official Lucky Brand PolicyVerified

www.luckybrand.com/faq.html

2026-03-20

Summary

Lucky Brand offers a 60 days return window on most items. Items must be unwashed, unworn, or defective.. Receipt is required. Refunds are issued via refund to the original form of payment.. Notable exceptions include items marked as 'final sale' are not eligible for return., home products and furniture purchased in-store may only be returned to the store of purchase., shipping and handling costs are non-refundable., and more. Refund processing: up to 10 business days.

Return Window

60 days

Receipt

yes

Return Conditions

Items must be unwashed, unworn, or defective.
Proof of purchase is required.
Swimwear and foundation garments must be unworn with all tags and hygiene strip intact.
Returns will reflect original discounts and promotions.

Refund Methods

Refund to the original form of payment.

Exceptions & Restrictions

Items marked as 'Final Sale' are not eligible for return.
Home products and furniture purchased in-store may only be returned to the store of purchase.
Shipping and handling costs are non-refundable.
Products in the 'Limited Edition Capsule Collection' are Final Sale.
Online orders placed with 3rd party payments such as ApplePay, PayPal and Klarna must be returned by mail.
Items marked as online return, such as shoes, skates and handbags must be returned by mail.

Online / Mail Returns

Online purchases can be returned by mail or at a US store location.
To return to a store, initiate the return online via the Returns Portal, print the packing slip, and bring the item(s) with the packing slip and order number to a store.
To return by mail, use the self-serve returns platform to initiate the return.
Find your order number on your packing slip, order email, or shipping email.

In-Store Returns

In-store purchases can only be returned to a US Lucky Brand store.
The original sales receipt is required for a refund to the original form of payment.
Returns without the original sales receipt will not be accepted.

Additional Notes

Lucky Brand products purchased outside of Lucky Brand-owned stores or www.luckybrand.com must be returned to that retailer.
Store purchases cannot be returned by mail.

What Redditors Are Saying

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113

r/frugalmalefashion·7y ago

Lucky Brand Returning Shipment

Lucky Brand seems to be returning all their UPS shipments back to their warehouse. You then have to wait for 5-10 business days to receive your refund.

171 comments