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Madewell Return Policy

Last verified: 2026-03-19

Official Madewell PolicyVerified

www.madewell.com/c/returns

Summary

Madewell offers a 30 days of the original purchase return window on most items. Merchandise must be unworn, unwashed, undamaged or defective for a full refund or exchange.. Receipt is required. Refunds are issued via refunds are issued to the original form of payment. or full refund or exchange is available for eligible merchandise.. Notable exceptions include monogrammed, personalized, and altered items are not eligible for return., final sale items cannot be returned or exchanged., worn or washed items are generally not returnable., and more. Refund processing: In-store returns are processed instantly. Mail returns can take up to two weeks to process, with refunds typically credited to accounts within 3-5 business days afterward..

Return Window

30 days of the original purchase

Receipt

digital ok

Category

clothing

Return Conditions

  • Merchandise must be unworn, unwashed, undamaged or defective for a full refund or exchange.
  • Swimwear, bodysuits, and intimates must have the original tag and hygienic liner intact.
  • Beauty products must be in new or gently used condition.

Refund Methods

  • Refunds are issued to the original form of payment.
  • Full refund or exchange is available for eligible merchandise.
  • Gift returns with a gift receipt will receive a merchandise credit.

Exceptions & Restrictions

  • Monogrammed, personalized, and altered items are not eligible for return.
  • Final sale items cannot be returned or exchanged.
  • Worn or washed items are generally not returnable.
  • Vintage items are not eligible for return.
  • Marketplace items may have different return policies.

Online / Mail Returns

  • Returns can be initiated online by printing a shipping label.
  • A QR code option is available for printerless drop-off at USPS locations.
  • Allow up to two weeks for mail returns to be processed.

In-Store Returns

  • Items can be returned to any Madewell store.
  • Refunds are processed instantly for in-store returns.
  • Online orders do not need to be repackaged for in-store returns.

Gift Returns

  • Gift returns must be accompanied by a gift receipt.
  • Gift returns receive a merchandise credit.

Membership & Rewards Benefits

  • Madewell Insiders receive free returns and free return shipping.
  • Madewell Insiders receive free standard shipping on all orders.
  • Madewell Insiders get free denim hemming and birthday gifts.

Damaged or Defective Items

  • Madewell gladly accepts returns of defective merchandise.

Price Adjustments

  • Madewell honors a one-time price adjustment on full-price merchandise within seven days of retail purchase or mail-order ship date.
  • Original receipt is required for price adjustments.
  • Items not purchased at full price are ineligible for price adjustments.

Exchange Policy

  • Exchanges are accepted for unworn, unwashed, undamaged or defective merchandise within 30 days.
  • An online tool is available to start an exchange for U.S. orders and generate a free exchange label.

Additional Notes

  • A $7.50 return fee is deducted from the refund for non-Madewell Insiders using a prepaid shipping label for mail returns.
  • The return window is calculated from the original purchase date, not the delivery date.