Lululemon vs Athleta Return Policy

Lululemon

• Product must be unworn and unwashed.
• Hang tags must be attached.
• In original packaging (if applicable).
• Accompanied by proof of purchase (packing slip, paper/online receipt, delivery confirmation, or profile purchase history).
• Shoes can be worn but must be returned in the original box.

Athleta

• Items should be unwashed and unworn.
• Items must be in their original condition.
• The 'Give-It-A-Workout Guarantee' allows returns within 30 days if the product does not perform as expected.

Lululemon

• Gift cards are final sale.
• Sale items from "We Made Too Much" are final sale, unless you are a lululemon member (can return for gift card in-store).
• Customized products are final sale.
• Underwear and face masks are final sale.
• Swimwear can only be returned if unworn with the hygienic liner intact.
• Items that have been hemmed or altered are final sale.
• Returns cannot be processed at lululemon outlet stores.

Athleta

• Final sale items cannot be returned or exchanged.
• Items marked 'mail only' have specific limitations.
• Swimwear, Sunglasses, and Masks may have limitations.
• Items purchased in the Encore Market cannot be returned or exchanged.
• Athleta items cannot be returned to Old Navy, Gap, or Banana Republic stores.
• Items sold and shipped by third-party sellers cannot be returned to Athleta stores.
• Electronic gift cards cannot be canceled or returned after their delivery date.

Lululemon

• Original form of card payment.
• Lululemon gift card (for gift returns, or if refund is provided beyond 30 days, or without proof of purchase).
• Online purchases made with Klarna or PayPal must be returned via the online portal for a refund.
• Fast Track refund option for 3 or fewer new items dropped off at FedEx or USPS, receiving an e-gift card within two hours.

Athleta

• Original form of payment (e.g., credit card, PayPal, Apple Pay, Afterpay).
• Gift card.
• Merchandise Return Card (for in-store returns or instant online credit option).
• Reward points will be credited back to your Rewards account if used.

Lululemon

• Online purchases can be returned by mail or in-store.
• Initiate a return online via the returns page/portal, enter order ID and billing email, select items, print prepaid label, pack and drop off.
• Return shipping is free.

Athleta

• By mail using a prepaid UPS return shipping label, generated through the interactive returns process.
• Via Happy Returns™ third-party drop-off locations, which do not require packaging, labels, or printing (a QR code is needed).
• To an Athleta store.

Lululemon

• Items can be returned in person at any standard lululemon store (not outlet stores) in the country of purchase.
• Bring the item, proof of purchase (receipt or order confirmation), and original payment method.
• For online purchases returned in-store, the refund can be issued right away to the original payment method.

Athleta

• Returns can be made to any Athleta store.
• Bring the item along with the receipt, Rewards Phone Number, or the credit card used for the purchase.
• Free returns and exchanges are available in-store.

Lululemon

• Gifts can be returned in-store or by initiating a return online.
• An order ID, packing slip, or gift receipt is required.
• Refunds for gift returns are issued as a lululemon e-gift card.
• Exchanges for gifts must be done in-store.

Athleta

• For gifts purchased online, the order number (found on the shipping invoice or confirmation email) and the recipient's email for the refund are required.
• For gifts purchased in-store, an associate may be able to look up the transaction using the giver's phone number or email to issue a gift card for the original amount. Without a receipt or lookup, a merchandise credit for the item's current selling price may be issued, potentially requiring a driver's license.
• Unused physical gift cards can be returned for a refund to the original payment method.

Lululemon

• Lululemon members can return sale items from "We Made Too Much" for a lululemon gift card in-store.

Athleta

• Some Encore Members, specifically Premier Members, may have extended return windows for merchandise credit, up to 45 days after purchase or delivery.
• Rewards members receive free standard shipping on orders of $50 or more.
• Opening a new Athleta Rewards Credit Card offers 20% off the first purchase of Athleta items and free shipping on orders of $50+.

Lululemon

• Lululemon offers a Quality Promise to replace or offer a reasonable solution for items that are not performing as intended within one year of purchase.
• Items impacted by ordinary wear and tear, personal preference, misuse, or accidents are not eligible for Quality Promise returns.
• Beyond one year, clear product defects are considered on a case-by-case basis.
• Proof of purchase or identification is required for Quality Promise returns.

Athleta

• Items that are damaged or defective may be returned or exchanged at any time.
• For damaged or defective items, customers should contact customer service.

Lululemon

Not available

Athleta

• A one-time price adjustment can be requested if the price of an item drops within 14 days of the original order date.
• Final sale items are not eligible for price adjustments.
• Items purchased with a promotional code or other discount are generally not eligible, unless only a free shipping discount was applied.
• Price adjustments for online purchases must be requested through customer service (via chat or phone) and cannot be made in-store.
• Alternatively, customers can return an item and repurchase it at the lower price in-store if within the return window.

Lululemon

• Exchanges are allowed within 30 days of purchase.
• Items must meet the same conditions as returns (unworn, unwashed, tags attached, original packaging).
• Exchanges can only be done in-store.
• If in-person exchange is not an option, consider returning for a refund and placing a new order.

Athleta

• Free exchanges are available in-store or by mail using a prepaid return shipping label.
• For online exchanges by mail, the item is returned first, and then a second transaction completes the exchange.
• If exchanging by mail, find the desired item online and contact customer service to order the replacement.

Lululemon

• All returns are handled on a case-by-case basis and ultimately at lululemon's discretion.
• Potential fraud or abuse of this policy, including excessive or unreasonable returns, may result in the rejection of future transactions or returns.
• Free returns are offered for all items.
• Lululemon is not responsible for wrong items or personal possessions accidentally sent back during the return process.

Athleta

• Original shipping and handling charges for online orders are not refunded when returned by mail.
• Athleta offers free hemming on pants, skirts, and dresses in-store; a receipt or tags are not required for this service.
• Some zip codes are eligible for fee-free drop-offs and immediate refunds via third-party services like Closo.