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LOFT Return Policy

Last verified: 2026-03-20

Official LOFT PolicyVerified

www.loft.com/customer-service

Summary

LOFT offers a 30 days return window on most items. Merchandise must be unworn, unwashed, and defective. Receipt is required. Refunds are issued via within 30 days with valid proof of purchase or after 30 days or without proof of purchase. Holiday extension: Purchases made between mid-November and late December can typically be returned until January 31 of the following year. Notable exceptions include merchandise from swim, brands we love, and intimates by haven well within collections are excluded from returns or exchanges, loft outlet store merchandise may only be returned to a loft outlet store, online purchase returns cannot be accepted at ann taylor, loft outlet, or ann taylor factory store locations, and more.

Return Window

30 days

Receipt

digital ok

Category

clothing

Holiday Extension

Purchases made between mid-November and late December can typically be returned until January 31 of the following year

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Return Conditions

  • Merchandise must be unworn, unwashed, and defective
  • Original tags should be attached
  • Items marked 'final sale' are not eligible for return, exchange, or price adjustment

Refund Methods

  • Within 30 days with valid proof of purchase: Original form of payment
  • After 30 days or without proof of purchase: Merchandise credit for the item's current selling price

Exceptions & Restrictions

  • Merchandise from Swim, Brands We Love, and Intimates by Haven Well Within collections are excluded from returns or exchanges
  • LOFT Outlet store merchandise may only be returned to a LOFT Outlet store
  • Online purchase returns cannot be accepted at Ann Taylor, LOFT Outlet, or Ann Taylor Factory store locations

Online / Mail Returns

  • Accepted by mail for unworn, unwashed, and defective merchandise
  • Online orders can also be returned to any LOFT store location
  • If using a prepaid shipping label for online returns, a shipping fee may be deducted from the refund amount

In-Store Returns

  • Accepted for unworn, unwashed, or defective merchandise
  • Merchandise purchased at a LOFT store may only be returned to a LOFT store
  • Returns accompanied by a valid original receipt made within 30 days of the purchase date are credited for the price paid in the original form of payment or an exchange

Gift Returns

  • Gift returns made within 30 days are refunded as an online e-gift certificate for the amount paid by the sender
  • Gift receipts receive merchandise credit or an exchange

Damaged or Defective Items

  • LOFT accepts returns of defective merchandise
  • For manufacturing defects or fulfillment errors with LOFT GEAR, notify customer service within 30 days for a full refund (including item cost, taxes, and original shipping fees)

Price Adjustments

  • One price adjustment can be made on full-priced merchandise within 7 days of the original purchase if the item goes on sale, with a valid original receipt

Additional Notes

  • Proof of purchase, such as a receipt or online order number, is crucial for a smooth return process
  • Valid photo identification must be presented to receive or redeem a merchandise credit

What Redditors Are Saying

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5
r/bathandbodyworks·4mo ago

Going to return book loft tomorrow

I loved it the first time I wore it and hated it the second. I will exchange it for the Angel spray since I have 2 body creams and the cinnamon twisted pretzel body cream. I love the spray.

3 comments