What is Levi's's return window?

Levi's allows returns within 30 days from delivery for online orders or from purchase for in-store. of purchase. Items must be in original, unworn and unwashed condition. Original tags must be attached. Returns must be initiated within the 30-day return window.

Do I need a receipt to return items at Levi's?

Receipt requirement: lookup available. Refunds are issued to the original form of payment.. In-store returns without a receipt will be issued store credit or a gift card for the item's current selling price..

How will I get my refund from Levi's?

Refunds are issued to the original form of payment.. In-store returns without a receipt will be issued store credit or a gift card for the item's current selling price. Processing time: For mail-in returns, allow up to 10 business days for processing after arrival, plus up to 15 business days for the refund to post to your bank account. In-store refunds are instant..

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Levi's Return Policy

Q: What items cannot be returned at Levi's?

Items marked as Final Sale are non-refundable.. Shipping and handling fees, gift cards, gift wrap charges, and donations are non-refundable.. Customized products are excluded from returns.. Underwear and gift cards are not eligible for return without a receipt..

Last verified: 2026-03-19

Official Levi's PolicyVerified

help.levi.com/hc/en-us/articles/360052069812-Levi-s-Return-Exchange-Policy

2026-03-19

Summary

Levi's offers a 30 days from delivery for online orders or from purchase for in-store. return window on most items. Items must be in original, unworn and unwashed condition.. Receipt is not strictly required — purchases can be looked up. Refunds are issued via refunds are issued to the original form of payment. or in-store returns without a receipt will be issued store credit or a gift card for the item's current selling price.. Notable exceptions include items marked as final sale are non-refundable., shipping and handling fees, gift cards, gift wrap charges, and donations are non-refundable., customized products are excluded from returns., and more. Refund processing: For mail-in returns, allow up to 10 business days for processing after arrival, plus up to 15 business days for the refund to post to your bank account. In-store refunds are instant..

Return Window

30 days from delivery for online orders or from purchase for in-store.

Receipt

lookup available

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Return Conditions

Items must be in original, unworn and unwashed condition.
Original tags must be attached.
Returns must be initiated within the 30-day return window.

Refund Methods

Refunds are issued to the original form of payment.
In-store returns without a receipt will be issued store credit or a gift card for the item's current selling price.

Exceptions & Restrictions

Items marked as Final Sale are non-refundable.
Shipping and handling fees, gift cards, gift wrap charges, and donations are non-refundable.
Customized products are excluded from returns.
Underwear and gift cards are not eligible for return without a receipt.

Online / Mail Returns

Online orders can be returned by mail or for free at any Levi's retail store in the country of purchase.
Mail-in returns are free for Red Tab™ members; a $7.50 processing fee is deducted from the refund for non-members.
You can start your online return or exchange via Levi's website using your order number and email.

In-Store Returns

Items purchased in-store can be returned for a full refund with a receipt to the original form of payment.
Returns without a receipt will be issued store credit or an exchange equal to the current selling price.
Online orders can be returned to a store for free with an instant refund.

Gift Returns

Gift returns are refunded to the original purchaser.

Membership & Rewards Benefits

Red Tab™ members receive free mail-in returns for online orders.

Exchange Policy

Exchanges can only be made for a different size of the same item.
Exchanges for a new style or color are not supported; you must return the item and place a new order.
Exchange orders will ship once the original return is dropped off with the carrier.

Additional Notes

Items sent back after the 30-day return window will not be processed, refunded, or returned.
Do not combine returns from multiple orders in one package.