What is Kate Spade's return window?

Kate Spade allows returns within 30 days of purchase. Merchandise must be unused and unworn. Items must be in good condition with original hangtags and packaging attached. Swimwear must have original hangtags attached and the original liner intact. Legwear must be in its original intact packaging.

Do I need a receipt to return items at Kate Spade?

Receipt requirement: lookup available. Refunds are issued to the original form of payment..

How will I get my refund from Kate Spade?

Refunds are issued to the original form of payment. Processing time: up to 10 days.

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Kate Spade Return Policy

Last verified: 2026-03-19

Official Kate Spade PolicyVerified

www.katespade.com/support/return-policy

2026-03-19

Summary

Kate Spade offers a 30 days return window on most items. Merchandise must be unused and unworn.. Receipt is not strictly required — purchases can be looked up. Refunds are issued via refunds are issued to the original form of payment.. Holiday extension: New, unused merchandise purchased between November 2, 2025, and December 25, 2025 may be returned through January 11, 2026. Notable exceptions include items marked 'final sale' are not eligible for return or exchange., merchandise discounted by 50% or more from the original price is considered final sale., fragrances, kate spade new york by lenox items, and jack spade products are final sale., and more. Refund processing: up to 10 days.

Return Window

30 days

Receipt

lookup available

Return Conditions

Merchandise must be unused and unworn.
Items must be in good condition with original hangtags and packaging attached.
Swimwear must have original hangtags attached and the original liner intact.
Legwear must be in its original intact packaging.

Refund Methods

Refunds are issued to the original form of payment.

Exceptions & Restrictions

Items marked 'Final Sale' are not eligible for return or exchange.
Merchandise discounted by 50% or more from the original price is considered final sale.
Fragrances, Kate Spade New York by Lenox items, and Jack Spade products are final sale.
Items purchased at an outlet store are final sale.
Initial shipping charges are not refundable.

Online / Mail Returns

Eligible items purchased online can be returned by mail free of charge for U.S. orders.
Online returns can be initiated through the website to receive a return shipping label.
Once a return is received, it can take 5-10 days to process.

In-Store Returns

Items purchased in a Kate Spade store must be returned to a store.

Damaged or Defective Items

If an item is received damaged during shipment, customers should immediately contact customer care to arrange for a replacement.

Price Adjustments

A one-time price adjustment is available for full-price items that are marked down within 7 days of the original purchase date.
The item must still be in stock to be eligible for a price adjustment.
Final sale items or items purchased with a promotion code are not eligible for price adjustments.
For in-store purchases, the original receipt must be presented at the store within 7 days.

Exchange Policy

Exchanges are offered free of charge within 30 days of receipt.
All items can be exchanged at any Kate Spade specialty shop.
Select handbags, shoes, wallets, and clothing can be exchanged online.
For other items, it is recommended to return the original item and purchase the new one.

Additional Notes

The return policy applies to products purchased online and shipped within the United States and Canada only.
All outlet orders are considered final sale and are not eligible for returns or exchanges.