Coach (Tapestry) vs Kate Spade Return Policy

Coach (Tapestry)

• Items must be unworn, unused.
• Items must include all tags, parts, and accessories.
• Footwear should be tried on in clean, carpeted areas to avoid damages.

Kate Spade

• Merchandise must be unused and unworn.
• Items must be in good condition with original hangtags and packaging attached.
• Swimwear must have original hangtags attached and the original liner intact.
• Legwear must be in its original intact packaging.

Coach (Tapestry)

• Items personalized or altered in any way are final sale and cannot be returned.
• Customized items and made-to-order items (including Coach Create, monogrammed items, and cut-to-size belts) cannot be returned or exchanged.
• Clearance items marked "Final Sale" are not eligible for returns, exchanges, or price adjustments.
• Initial shipping charges are not refundable.
• Handbags are not eligible for online exchanges; they must be returned via mail or exchanged in a Coach store.

Kate Spade

• Items marked 'Final Sale' are not eligible for return or exchange.
• Merchandise discounted by 50% or more from the original price is considered final sale.
• Fragrances, Kate Spade New York by Lenox items, and Jack Spade products are final sale.
• Items purchased at an outlet store are final sale.
• Initial shipping charges are not refundable.

Coach (Tapestry)

• Refunds are issued to the original form of payment.
• Merchandise returned with a gift receipt will receive a Coach Merchandise Card (store credit).
• If a replacement item for an exchange is not available, a full refund will be issued to your original form of payment.

Kate Spade

• Refunds are issued to the original form of payment.

Coach (Tapestry)

• Items can be returned by mail using a pre-paid shipping label.
• A $7 fee will be deducted from your refund when using the pre-paid return label.
• Alternatively, items can be shipped via insured, traceable means to the provided return address.
• Shoes and clothing can be exchanged online for a different size or color.

Kate Spade

• Eligible items purchased online can be returned by mail free of charge for U.S. orders.
• Online returns can be initiated through the website to receive a return shipping label.
• Once a return is received, it can take 5-10 days to process.

Coach (Tapestry)

• Full refunds are offered when returning items in-person at Coach stores.
• All items are eligible for exchange in any Coach store.

Kate Spade

• Items purchased in a Kate Spade store must be returned to a store.

Coach (Tapestry)

• Merchandise returned with a gift receipt will receive a Coach Merchandise Card (store credit).

Kate Spade

Not available

Coach (Tapestry)

Not available

Kate Spade

• If an item is received damaged during shipment, customers should immediately contact customer care to arrange for a replacement.

Coach (Tapestry)

• Clearance items marked "Final Sale" are not eligible for price adjustments.

Kate Spade

• A one-time price adjustment is available for full-price items that are marked down within 7 days of the original purchase date.
• The item must still be in stock to be eligible for a price adjustment.
• Final sale items or items purchased with a promotion code are not eligible for price adjustments.
• For in-store purchases, the original receipt must be presented at the store within 7 days.

Coach (Tapestry)

• Items can be exchanged free of charge within 30 days of receipt.
• All items are eligible for exchange in any Coach store.
• Handbags are not eligible for online exchanges.
• For online exchanges, the original item must be shipped to the distribution center within 3 days of initiating the exchange.
• Online exchanges are processed within 5-7 days after the original item arrives at the distribution center.

Kate Spade

• Exchanges are offered free of charge within 30 days of receipt.
• All items can be exchanged at any Kate Spade specialty shop.
• Select handbags, shoes, wallets, and clothing can be exchanged online.
• For other items, it is recommended to return the original item and purchase the new one.

Coach (Tapestry)

• The return policy applies to purchases made on coach.com and in Coach stores.
• Client Services can be contacted via text, call, or chat for assistance.

Kate Spade

• The return policy applies to products purchased online and shipped within the United States and Canada only.
• All outlet orders are considered final sale and are not eligible for returns or exchanges.