What is Jimmy Choo's return window?

Jimmy Choo allows returns within Online orders: 28 days from receipt of your order to register your return or exchange and send the item back. In-store purchases: 14 days from the date of purchase (retail stores: exchange or refund to credit card; outlet stores: exchange or store credit only). of purchase. Items must be returned unworn, unused, and in their original condition, including all packaging such as dust bags and authenticity cards. Shoes should only be tried on a clean, dry, protected surface, such as carpet. The branded shoe box is considered part of the product and must be returned undamaged inside a protective shipping box.

Do I need a receipt to return items at Jimmy Choo?

Receipt requirement: yes. Online returns are refunded to the original payment method, including applicable taxes but excluding delivery charges.. For in-store returns, refunds are issued to the original credit card used for the purchase.. In-store cash transactions are not eligible for a refund and will be issued store credit or an exchange..

What items cannot be returned at Jimmy Choo?

Items that have been worn, used, altered or damaged will not be accepted; items altered or repaired by a third party are not eligible for return or exchange.. Not returnable: fragrance, Made-to-Order items (including selected styles from the Cinderella Edit), earrings for pierced ears, and lipsticks and lip glosses that have been opened or are no longer in their original cellophane packaging.. For in-store purchases, items classified as Exotic, Cinderella, Made-to-order, Special Order, and sale items are considered final sale.. In-store international exchanges and refunds are not allowed.. Purchases made at full-price boutiques cannot be returned to outlet stores..

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Jimmy Choo Return Policy

Last verified Oct 12, 2026

Official Jimmy Choo PolicyOfficial source

support.jimmychoo.com/hc/en-us/articles/34247346294546-What-is-your-online-returns-policy

Oct 12, 2026

Rechecked Oct 12, 2026: we reviewed the current policy text on support.jimmychoo.com. How we verify

Summary

Jimmy Choo offers a Online orders: 28 days from receipt of your order to register your return or exchange and send the item back. In-store purchases: 14 days from the date of purchase (retail stores: exchange or refund to credit card; outlet stores: exchange or store credit only). return window on most items. Items must be returned unworn, unused, and in their original condition, including all packaging such as dust bags and authenticity cards.. Receipt is required. Refunds are issued via online returns are refunded to the original payment method, including applicable taxes but excluding delivery charges. or for in-store returns, refunds are issued to the original credit card used for the purchase.. Notable exceptions include items that have been worn, used, altered or damaged will not be accepted; items altered or repaired by a third party are not eligible for return or exchange., not returnable, for in-store purchases, items classified as exotic, cinderella, made-to-order, special order, and sale items are considered final sale., and more.

Return Window

Online orders: 28 days from receipt of your order to register your return or exchange and send the item back. In-store purchases: 14 days from the date of purchase (retail stores: exchange or refund to credit card; outlet stores: exchange or store credit only).

Receipt

yes

Return Conditions

Items must be returned unworn, unused, and in their original condition, including all packaging such as dust bags and authenticity cards.
Shoes should only be tried on a clean, dry, protected surface, such as carpet.
The branded shoe box is considered part of the product and must be returned undamaged inside a protective shipping box.

Refund Methods

Online returns are refunded to the original payment method, including applicable taxes but excluding delivery charges.
For in-store returns, refunds are issued to the original credit card used for the purchase.
In-store cash transactions are not eligible for a refund and will be issued store credit or an exchange.

Exceptions & Restrictions

Items that have been worn, used, altered or damaged will not be accepted; items altered or repaired by a third party are not eligible for return or exchange.
Not returnable: fragrance, Made-to-Order items (including selected styles from the Cinderella Edit), earrings for pierced ears, and lipsticks and lip glosses that have been opened or are no longer in their original cellophane packaging.
For in-store purchases, items classified as Exotic, Cinderella, Made-to-order, Special Order, and sale items are considered final sale.
In-store international exchanges and refunds are not allowed.
Purchases made at full-price boutiques cannot be returned to outlet stores.

Online / Mail Returns

A free returns service is offered via UPS using the pre-paid UPS Express return label included with your order.
To start a return, enter your order number and email address in the 'Order Status & Returns' section of the sign-in page; no account is needed.
Items should be returned from the same country they were originally delivered to.
Selected Jimmy Choo stores may accept returns of online purchases; bring your return documents.

In-Store Returns

Retail store purchases allow for exchanges or refunds to credit cards within 14 days of purchase with the original receipt.
Outlet store purchases are only eligible for exchange or store credit within 14 days; no refunds are issued.

Damaged or Defective Items

An item is considered faulty if it is received in an imperfect condition or if a manufacturing fault develops within one year of delivery.
Before returning a faulty item, contact Customer Service with your proof of purchase or order number, a brief description, and photos.
A repair or, for design or manufacturing faults, a replacement may be offered, subject to availability.

Exchange Policy

Exchanging an item for a different size is free of charge, subject to stock availability.
To exchange for a different color or style, you must return the original item for a refund and place a new order.
Items can only be exchanged once, and exchanges must be requested online before the return is sent.

Additional Notes

Gifted items can be returned if they meet the returns policy, but the refund is issued to the original payment method.
Returns are typically processed within five calendar days of receipt (up to seven calendar days during sale periods); allow up to 5 working days for the refund to appear.

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