Do I need a receipt to return items at Jimmy Choo?

Receipt requirement: lookup available. For in-store returns, refunds are issued to the original credit card used for the purchase.. In-store cash transactions are not eligible for a refund and will be issued store credit or an exchange..

How will I get my refund from Jimmy Choo?

For in-store returns, refunds are issued to the original credit card used for the purchase.. In-store cash transactions are not eligible for a refund and will be issued store credit or an exchange.

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Jimmy Choo Return Policy

Q: What is Jimmy Choo's return window?

Jimmy Choo allows returns within You have 14 days from receipt of your order to notify Jimmy Choo of an intended return, and another 14 days to send the item back. In-store purchases must be returned or exchanged within 14 days of the purchase date. of purchase. Items must be returned in an unmarked, unused condition with all original packaging, garment tags, authenticity cards, and dust bags. Shoes should only be tried on a clean, dry, and protected surface, like a carpet. The branded shoe box is considered part of the product and must be returned undamaged inside a protective shipping box.

Q: What items cannot be returned at Jimmy Choo?

Fragrance orders cannot be returned.. Items that have been worn, damaged, or modified are not eligible for return or exchange.. For in-store purchases, items classified as Exotic, Cinderella, Made-to-order, Special Order, and sale items are considered final sale.. Purchases made at full-price boutiques cannot be returned to outlet stores..

Last verified: 2026-03-20

Official Jimmy Choo PolicyVerified

us.jimmychoo.com/en/return-policy-checkout.html

2026-03-20

Summary

Jimmy Choo offers a You have 14 days from receipt of your order to notify Jimmy Choo of an intended return, and another 14 days to send the item back. In-store purchases must be returned or exchanged within 14 days of the purchase date. return window on most items. Items must be returned in an unmarked, unused condition with all original packaging, garment tags, authenticity cards, and dust bags.. Receipt is not strictly required — purchases can be looked up. Refunds are issued via for in-store returns, refunds are issued to the original credit card used for the purchase. or in-store cash transactions are not eligible for a refund and will be issued store credit or an exchange.. Notable exceptions include fragrance orders cannot be returned., items that have been worn, damaged, or modified are not eligible for return or exchange., for in-store purchases, items classified as exotic, cinderella, made-to-order, special order, and sale items are considered final sale., and more.

Return Window

You have 14 days from receipt of your order to notify Jimmy Choo of an intended return, and another 14 days to send the item back. In-store purchases must be returned or exchanged within 14 days of the purchase date.

Receipt

lookup available

Return Conditions

Items must be returned in an unmarked, unused condition with all original packaging, garment tags, authenticity cards, and dust bags.
Shoes should only be tried on a clean, dry, and protected surface, like a carpet.
The branded shoe box is considered part of the product and must be returned undamaged inside a protective shipping box.

Refund Methods

For in-store returns, refunds are issued to the original credit card used for the purchase.
In-store cash transactions are not eligible for a refund and will be issued store credit or an exchange.

Exceptions & Restrictions

Fragrance orders cannot be returned.
Items that have been worn, damaged, or modified are not eligible for return or exchange.
For in-store purchases, items classified as Exotic, Cinderella, Made-to-order, Special Order, and sale items are considered final sale.
Purchases made at full-price boutiques cannot be returned to outlet stores.

Online / Mail Returns

A free returns service is offered via UPS using a provided pre-paid shipping label.
To start a return, you must sign into your account or use the 'Order Status & Returns' page to register the item.
Items must be returned from the same country to which they were delivered to be covered by the free returns service.

In-Store Returns

Retail store purchases allow for exchanges or refunds to credit cards within 14 days of purchase with the original receipt.
Outlet store purchases are only eligible for exchange or store credit within 14 days; no refunds are issued.

Exchange Policy

Exchanging an item for a different size is free of charge, subject to stock availability.
To exchange for a different color or style, you must return the original item for a refund and place a new order.

Additional Notes

Gifted items can be returned within the 14-day window if they are unused and undamaged, but the refund will be credited to the original purchaser's payment method.
Returns are typically processed within 5 business days of receipt, though it may take up to 7 days during sale periods.