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KÜHL Return Policy
Last verified
Official KÜHL PolicyOfficial source
www.kuhl.com/content/return
Rechecked : kuhl.com still states the headline terms shown here (45 days). How we verify
Return Conditions
- Items must be in new, unworn, and unwashed condition with the tags still attached.
- Items purchased from an authorized retailer must be returned to the original place of purchase.
- PRO SALES DEAL account purchases are final sale and not eligible for return or exchange.
Refund Methods
- Refunds are issued to the original payment method.
- For gift returns, an e-Gift Card is issued.
- If a purchase was made with a gift card and another payment method, the refund is first applied to the gift card.
Exceptions & Restrictions
- Direct exchanges are not offered.
- Original shipping fees are non-refundable.
- Corporate sales items that have been marked or embroidered are not eligible for return unless there is a defect.
- Customers in HI, AK, US territories, and abroad must use their own shipping carrier for returns.
Online / Mail Returns
- Returns can be initiated by signing into your KÜHL account to start a 'Quick Return'.
- Quick Returns are limited to the lower 48 states, and the package must be postmarked within two weeks of starting the return.
- A return shipping label fee of $7.50 will be deducted from the refund.
- Customers can use their own shipping method to avoid the label fee.
In-Store Returns
- Items purchased on Kuhl.com can be returned at a KÜHL-owned retail store.
- You will need the email of the account used for the purchase and the order number.
Gift Returns
- Gift returns must be coordinated in advance by calling Customer Service.
- The purchaser's name, email, and order number are required.
- Refunds for gift returns are issued as a KÜHL e-Gift Card.
Damaged or Defective Items
- KÜHL products bought in the U.S. or Canada have a limited warranty against manufacturer defects for 18 months from the original purchase date.
- Defective products will be repaired or replaced at KÜHL's discretion.
- Normal wear and tear is not covered, and KÜHL does not offer refunds for warranty claims.
Exchange Policy
- Direct exchanges are not offered.
- Customers should return the unwanted item and place a new order.
Additional Notes
- Returns outside the 45-day window need Customer Service approval before shipping, at KÜHL's discretion.
- Returns processing may take longer during peak holiday seasons.
- Items purchased from an authorized KÜHL retailer must be returned to the original purchase location.
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