What is J.Jill's return window?

J.Jill allows returns within 60 days of the in-store purchase date or order shipment date of purchase. Merchandise must be unworn and unwashed or defective. Returns with the original receipt will receive a refund to the original form of payment. Items marked as Final Sale cannot be returned or exchanged.

How will I get my refund from J.Jill?

Original form of payment (with original receipt/form of payment). Merchandise credit (if original form of payment was a pre-paid gift card, J.Jill gift card, merchandise credit, or merchandise was received as a gift). Merchandise credit (if original form of payment cannot be presented or returned without a receipt where purchase record cannot be located) Processing time: Allow two billing cycles for refunds to appear on credit card statements for in-store returns. Refunds for mail returns usually credited back within two business days once scanned by USPS..

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J.Jill Return Policy

Q: Do I need a receipt to return items at J.Jill?

Receipt requirement: lookup available. Original form of payment (with original receipt/form of payment). Merchandise credit (if original form of payment was a pre-paid gift card, J.Jill gift card, merchandise credit, or merchandise was received as a gift). Merchandise credit (if original form of payment cannot be presented or returned without a receipt where purchase record cannot be located).

Last verified: 2026-03-20

Official J.Jill PolicyVerified

www.jjill.com/returns

2026-03-20

Summary

J.Jill offers a 60 days of the in-store purchase date or order shipment date return window on most items. Merchandise must be unworn and unwashed or defective.. Receipt is not strictly required — purchases can be looked up. Refunds are issued via original form of payment (with original receipt/form of payment) or merchandise credit (if original form of payment was a pre-paid gift card, j.jill gift card, merchandise credit, or merchandise was received as a gift). Notable exceptions include merchandise marked as final sale cannot be returned or exchanged and will be sent back if returned., j.jill reserves the right to refuse any returns or exchanges that do not comply with their policy., full-priced merchandise purchased on markdown with a promotion code, limited-time offer, or other discount is not eligible for price adjustment., and more. Refund processing: Allow two billing cycles for refunds to appear on credit card statements for in-store returns. Refunds for mail returns usually credited back within two business days once scanned by USPS..

Return Window

60 days of the in-store purchase date or order shipment date

Receipt

lookup available

Return Conditions

Merchandise must be unworn and unwashed or defective.
Returns with the original receipt will receive a refund to the original form of payment.
Items marked as Final Sale cannot be returned or exchanged.

Refund Methods

Original form of payment (with original receipt/form of payment)
Merchandise credit (if original form of payment was a pre-paid gift card, J.Jill gift card, merchandise credit, or merchandise was received as a gift)
Merchandise credit (if original form of payment cannot be presented or returned without a receipt where purchase record cannot be located)

Exceptions & Restrictions

Merchandise marked as Final Sale cannot be returned or exchanged and will be sent back if returned.
J.Jill reserves the right to refuse any returns or exchanges that do not comply with their policy.
Full-priced merchandise purchased on markdown with a promotion code, limited-time offer, or other discount is not eligible for price adjustment.

Online / Mail Returns

An $8.95 processing fee will be deducted from your refund when using J.Jill's prepaid USPS return label.
You can download and print a prepaid USPS return label or generate a QR code for printerless label printing at USPS.
Online return portal can be used for eligible purchases made online, by phone, or in-store and shipped within the US.
Customers can choose to use their own carrier for returns by mailing to: J.Jill Returns, 100 Birch Pond Dr, Tilton, NH 03276-9900.

In-Store Returns

Items purchased in-store, online, or by phone can be returned or exchanged free of charge at any J.Jill store.
Bring the item(s), packing slip, order confirmation email, or receipt, along with the credit card used for purchase.

Gift Returns

Refunds for merchandise received as a gift will be issued in the form of a merchandise credit.

Damaged or Defective Items

Eligible returns include unworn and unwashed or defective merchandise.

Price Adjustments

A one-time adjustment on full-priced merchandise that has been marked down may be made within 14 days from the date of shipment for phone and online orders.
A one-time adjustment on full-priced merchandise that has been marked down may be made within 14 days from the date of your in-store purchase.
For in-store price adjustments, the original receipt must be presented, and it's recommended to visit the specific store where the item was purchased.

Exchange Policy

Exchanges can be made by visiting a J.Jill store or by calling customer service toll-free at 1-800-343-5700.
Exchanged items will be sent with free standard shipping.
Exchanges cannot be made using the online return portal.
Merchandise marked as Final Sale cannot be exchanged.

Additional Notes

Free returns are available for online orders when returned to a J.Jill store.
An $8.95 processing fee applies to online returns using J.Jill's prepaid USPS label.