Jared Return Policy
Last verified: 2026-03-20
www.jared.com/returns-and-exchanges
Video Guides
Return Conditions
- Items must be in their original condition.
- All original packaging, instructions, and paperwork must be included.
- Watches must be returned with all links.
- The ReKlaim tag must still be affixed where applicable.
Refund Methods
- Refunds are credited to the same tender as the original purchase.
- For check purchases or cash refunds over $500, a refund check will be mailed within 21 days.
- Refunds for items purchased with a gift card will be given as a new gift card.
Exceptions & Restrictions
- Special ordered watches
- Custom designs
- Gift cards (except where required by law)
- Jewelry that has been engraved or altered/modified beyond sizing or stone setting
- Protection plan replacement merchandise
- Merchandise purchased using Progressive Leasing cannot be exchanged.
Online / Mail Returns
- Returns for online orders can be made for up to 30 days after the date shipped.
- You must include the packing slip and all original documents with your return.
- Ship the package pre-paid and insured for the full purchase price.
- Exchanges must be done in one of their stores.
In-Store Returns
- You can return or exchange items at any Jared store for up to 30 days after purchase.
Gift Returns
- Merchandise accompanied by a gift receipt may be returned for a gift card or exchanged for merchandise within 30 days of the purchase date.
- Online gift purchases can be returned by mail if you have the billing ZIP code and order number.
Additional Notes
- Sizing fees for sized-to-order rings that are returned will be refunded.
- For trade-ins, you will receive either your original trade-in or similar merchandise.
What Redditors Are Saying
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