← All return policies
IT Cosmetics logo

IT Cosmetics Return Policy

Last verified: 2026-03-20

Official IT Cosmetics PolicyVerified

www.itcosmetics.com/customer-service/returns-policy.html

Summary

IT Cosmetics offers a 30 days return window on most items. Applies to any itcosmetics.com purchase if you are not completely satisfied.. Receipt is not strictly required — purchases can be looked up. Refunds are issued via refund will be issued to the original payment method.. Notable exceptions include purchases from unauthorized retailers or other unauthorized sources cannot be returned., items purchased from retail partners must be returned to the original place of purchase., the 'my cosmetics kit' auto-delivery program has a separate 60-day money-back guarantee (minus shipping and handling)., and more. Refund processing: 1-2 business days to process after receipt, plus 3-5 business days for the credit to post to your account..

Return Window

30 days

Receipt

lookup available

Category

online

Return Conditions

  • Applies to any itcosmetics.com purchase if you are not completely satisfied.
  • Items should be returned in the original packaging if possible.
  • The return packing slip must be included with the return.

Refund Methods

  • Refund will be issued to the original payment method.

Exceptions & Restrictions

  • Purchases from unauthorized retailers or other unauthorized sources cannot be returned.
  • Items purchased from retail partners must be returned to the original place of purchase.
  • The 'My Cosmetics Kit' auto-delivery program has a separate 60-day money-back guarantee (minus shipping and handling).

Online / Mail Returns

  • You must initiate a return online to generate a pre-paid shipping label and return packing slip.
  • A fee of $8 will be deducted from your refund for using the provided pre-paid label.
  • You may use your own preferred mail carrier after initiating the return online; it is recommended to use a service with insurance and tracking.

Additional Notes

  • The return policy applies if you are not completely satisfied with your order.
  • Once an order is submitted, it cannot be cancelled or changed.

What Redditors Are Saying

Search on Reddit
6
r/AustralianMakeup·5y ago

Shattered it cosmetics bye bye pores pressed powder - has anyone successfully returned a damaged product bought in store at Sephora?

I recently purchased the it cosmetics bye bye pores pressed powder and almost immediately it shattered. I am so so disappointed because it was decently expensive and i bought it because I wanted a pressed power - not a loose one! I've just emailed sephora Australia requesting some kind of exchange o

5 comments