What is Kosas's return window?

Kosas allows returns within 30 days of purchase. Product must be a full-size item. Purchase must have been made directly from Kosas.com. The company monitors returns and reserves the right to refuse service to anyone who may misuse or abuse the policy.

Do I need a receipt to return items at Kosas?

Receipt requirement: digital ok. Original form of payment.

How will I get my refund from Kosas?

Original form of payment Processing time: within 10 business days of processing.

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Kosas Return Policy

Q: What items cannot be returned at Kosas?

Shipping fees are non-refundable.. All samples are considered final sale and are not eligible for return or exchange.. Any items marked as final sale are not eligible for return..

Last verified: 2026-03-20

Official Kosas PolicyVerified

kosas.com/pages/returns

2026-03-20

Summary

Kosas offers a 30 days return window on most items. Product must be a full-size item.. Receipt is required. Refunds are issued via original form of payment. Holiday extension: all orders placed between November 20th - December 25th are eligible for a refund or an exchange within 60 days of purchase. Notable exceptions include shipping fees are non-refundable., all samples are considered final sale and are not eligible for return or exchange., any items marked as final sale are not eligible for return., and more. Refund processing: within 10 business days of processing.

Return Window

30 days

Receipt

digital ok

Return Conditions

Product must be a full-size item.
Purchase must have been made directly from Kosas.com.
The company monitors returns and reserves the right to refuse service to anyone who may misuse or abuse the policy.

Refund Methods

Original form of payment

Exceptions & Restrictions

Shipping fees are non-refundable.
All samples are considered final sale and are not eligible for return or exchange.
Any items marked as final sale are not eligible for return.

Online / Mail Returns

To initiate a return or exchange, you must go to the Kosas return portal on their website.

Gift Returns

For assistance with returning or exchanging a gift, you need to email LetsChat@Kosas.com.

Damaged or Defective Items

If you receive a damaged item, you should email LetsChat@Kosas.com for assistance.

Exchange Policy

Exchanges are available for full-size products ordered from Kosas.com within 30 days of purchase.

Additional Notes

Purchases made from retail partners must be returned to that retailer and are subject to their specific return policy.
Kosas monitors returns and can refuse service to those who misuse or abuse the policy.