What is Lancôme's return window?

Lancôme allows returns within within 30 days of the transaction. of purchase. Items must be returned in their original packaging if possible. The return packing slip included with the return shipping label must be included. Products must have been purchased from www.lancome-usa.com.

Do I need a receipt to return items at Lancôme?

Receipt requirement: digital ok. Credit will be issued to the original payment method..

What items cannot be returned at Lancôme?

Final sale items are not eligible for return.. Engraved items are not eligible for return.. Promotional gift items are not eligible for return.. E-gift cards are not eligible for return.. Purchases from unauthorized retailers are not eligible for the money-back guarantee..

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Lancôme Return Policy

Q: How will I get my refund from Lancôme?

Credit will be issued to the original payment method. Processing time: Upon receipt of the package, the return process can take 1-2 business days to complete and 3-5 business days for the credit to post to your account..

Last verified: 2026-03-20

Official Lancôme PolicyVerified

www.lancome-usa.com/customer-service-shipping-and-returns.html

2026-03-20

Summary

Lancôme offers a within 30 days of the transaction. return window on most items. Items must be returned in their original packaging if possible.. Receipt is required. Refunds are issued via credit will be issued to the original payment method.. Notable exceptions include final sale items are not eligible for return., engraved items are not eligible for return., promotional gift items are not eligible for return., and more. Refund processing: Upon receipt of the package, the return process can take 1-2 business days to complete and 3-5 business days for the credit to post to your account..

Return Window

within 30 days of the transaction.

Receipt

digital ok

Return Conditions

Items must be returned in their original packaging if possible.
The return packing slip included with the return shipping label must be included.
Products must have been purchased from www.lancome-usa.com.

Refund Methods

Credit will be issued to the original payment method.

Exceptions & Restrictions

Final sale items are not eligible for return.
Engraved items are not eligible for return.
Promotional gift items are not eligible for return.
E-gift cards are not eligible for return.
Purchases from unauthorized retailers are not eligible for the money-back guarantee.

Online / Mail Returns

To initiate a return, you must generate a pre-paid label online.
A $5.00 deduction will be applied to the return if using the pre-paid label.
You can use your own preferred mail carrier after initiating the return online.
It is recommended to send the return with insurance and keep the tracking number.

In-Store Returns

Products sold via Lancome.com may not be returned to other store locations.

Additional Notes

Lancôme does not guarantee order delivery dates and is not responsible for carrier processing delays.
Orders containing a foundation or fragrance product may be eligible for free returns.