What is Kiehl's's return window?

Kiehl's allows returns within No time limit is specified, but refunds are processed differently after 45 and 90 days for online purchases. of purchase. If you are not completely satisfied with your order, Kiehl's accepts returns of any purchase. For in-store purchases, items must be returned to the original point of purchase for a full money-back guarantee. If you received a free product or gift with your purchase, it must be included with your return to be refunded to the original form of payment.

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Kiehl's Return Policy

Q: Do I need a receipt to return items at Kiehl's?

Receipt requirement: lookup available. For returns made within 45 days of the shipment date, refunds are credited to the original form of payment.. For returns received between 46 and 90 days after the shipment date, a refund will be issued as a Kiehl's E-Gift Card.. For returns not accompanied by a free gift with purchase, store credit will be issued..

Q: What items cannot be returned at Kiehl's?

Final sale items are not eligible for return.. Engraved items and promotional gift items cannot be returned.. E-gift cards are not eligible for return.. Purchases from unauthorized retailers are not covered by the money-back guarantee..

Last verified: 2026-03-20

Official Kiehl's PolicyVerified

www.kiehls.com/shipping-and-returns.html

2026-03-20

Summary

Kiehl's offers a No time limit is specified, but refunds are processed differently after 45 and 90 days for online purchases. return window on most items. If you are not completely satisfied with your order, Kiehl's accepts returns of any purchase.. Receipt is not strictly required — purchases can be looked up. Refunds are issued via for returns made within 45 days of the shipment date, refunds are credited to the original form of payment. or for returns received between 46 and 90 days after the shipment date, a refund will be issued as a kiehl's e-gift card.. Notable exceptions include final sale items are not eligible for return., engraved items and promotional gift items cannot be returned., e-gift cards are not eligible for return., and more.

Return Window

No time limit is specified, but refunds are processed differently after 45 and 90 days for online purchases.

Receipt

lookup available

Return Conditions

If you are not completely satisfied with your order, Kiehl's accepts returns of any purchase.
For in-store purchases, items must be returned to the original point of purchase for a full money-back guarantee.
If you received a free product or gift with your purchase, it must be included with your return to be refunded to the original form of payment.

Refund Methods

For returns made within 45 days of the shipment date, refunds are credited to the original form of payment.
For returns received between 46 and 90 days after the shipment date, a refund will be issued as a Kiehl's E-Gift Card.
For returns not accompanied by a free gift with purchase, store credit will be issued.

Exceptions & Restrictions

Final sale items are not eligible for return.
Engraved items and promotional gift items cannot be returned.
E-gift cards are not eligible for return.
Purchases from unauthorized retailers are not covered by the money-back guarantee.

Online / Mail Returns

You can initiate a return and generate a pre-paid shipping label through the Kiehl's website.
The item(s) should be packed in the original packaging if possible, along with the return packing slip.
Returns received more than 90 days after the shipment date will not be processed.

In-Store Returns

Products purchased in a Kiehl's store must be returned to the original point of purchase.
If you placed an online order for pick up in a Kiehl's store, you must return it at a Kiehl's free-standing store.

Damaged or Defective Items

If your order contains a damaged item or is missing a product, contact a Kiehl's Customer Representative at 1-800-543-4572.

Additional Notes

Kiehl's offers a 100% satisfaction guarantee.
Upon receipt of a returned package, the return process can take 1-2 business days to complete and 3-5 business days for the refund to post to your account.