iRobot Return Policy
Last verified: 2026-03-20
about.irobot.com/returns
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Return Conditions
- All products must be returned in good condition.
- Products should be in their original boxes whenever possible.
- All accessories must be included to ensure a full credit.
- Accessory items must be unopened to be eligible for a full refund.
- Unopened bottles of Braava jet® Hard Floor Cleaner are eligible for a refund.
Refund Methods
- Original form of payment
Exceptions & Restrictions
- Gift wrapping and shipping charges are not refundable.
- If a gift with purchase was included, it must be returned with the original item to receive a refund.
- If you keep a gift with purchase, you will be charged the full retail value.
- For bundled promotions, all items in the bundle must be returned for a refund.
- If you keep any items from a bundle, you will be charged their full retail value.
Online / Mail Returns
- To initiate a return, go to My Account -> Order History and find your order number.
- Select the product(s) you want to return.
- iRobot will provide a pre-paid return label.
- Package the product(s) securely, preferably in the original packaging.
- Include any original paperwork or order information.
- Keep the Return Tracking Number for your records.
Damaged or Defective Items
- If your robot was damaged during shipping, contact the Customer Care Department.
Additional Notes
- This policy applies to items purchased on iRobot.com.
- iRobot offers 'Protect' and 'Protect+' plans that can cover robots beyond their manufacturer warranties.
- Refurbished products from the Roomba® Restored program have a 90-day warranty.
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