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HP Store Return Policy
Last verified: 2026-03-20
Official HP Store PolicyVerified
www.hp.com/us-en/shop/cv/returnsandexchanges
Return Conditions
- Only items that have been purchased directly from HP.com, either through the HP Online Store or by phone can be returned.
- Items must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
- You must first obtain a Return Merchandise Authorization (RMA) from HP.com Store.
Refund Methods
- Refunds will be automatically issued to your original payment method.
Exceptions & Restrictions
- A restocking fee of up to 15% of the purchase price may be deducted from your refund for returned items, except where prohibited by law.
- No restocking fee applies to defective or incorrect items.
- No restocking fee is applicable for printers, ink, toner, paper, care packs, software and services.
- Gift cards, opened software, and digital software downloads are not returnable.
- Bundles must be returned in their entirety; partial returns are not accepted.
- Account managed orders must be handled through your account manager.
- Claims for delivery issues (damaged, defective, or incorrect item) must be made within 10 days of delivery or of the last scan of the package tracking.
Online / Mail Returns
- To return or exchange an item, you must first obtain a Return Merchandise Authorization (RMA) from HP.com Store, either by initiating online or by emailing.
- Upon return request approval, HP will provide a prepaid return label for return to their warehouse.
- Place all items in original packaging and add your label(s) to each box, then take your boxed product to the FedEx Office of your preference (remember to save your receipt).
- Do not refuse delivery or return the product without contacting HP first to obtain an RMA.
Damaged or Defective Items
- If you have received a damaged or defective item, HP will send you a replacement of the same or similar product.
- If there are any issues with delivery, contact HP Store Order Support immediately to report and resolve; claims must be made within 10 days of delivery.
- HP may require the return of the original product prior to shipping the replacement.
Price Adjustments
- Contact myhpsales@us.hp.com to request a credit for a lower-priced product purchased within 30 days of delivery (US Customers Only).
- Email HP.com Store Order Support with the active link, exact product, lower price, and your order number; once confirmed, a refund will be issued.
Exchange Policy
- The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Additional Notes
- The customer is responsible for the safe, complete, and intact return of the product to HP.
- HP.com reserves the right to decline or cancel return requests at any time.
- If your order is outside of the return window, contact HP Technical Support for product support.
- Returns from outside the U.S. must be first returned to the U.S. at the customer's expense.