Lenovo Return Policy
Last verified: 2026-03-20
www.lenovo.com/us/en/shopping-faq
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Return Conditions
- All returns require a Return Material Authorization (RMA) number.
- RMAs are valid for 15 days.
- Products must be returned in their original condition and packaging, with all accessories.
- A copy of the invoice must be included in the return shipping box.
- The RMA number must be clearly printed on the return shipping label.
Refund Methods
- Credited to the original payment form.
Exceptions & Restrictions
- Special order items are not returnable.
- Opened software may be non-returnable or subject to fees.
- Custom-configured products may be non-returnable or subject to fees.
- Returns of server and storage products, orders for personal computing products in quantities greater than five (5) units, and products submitted outside the allotted calendar days (30 days) from the invoice date are subject to a 15% restocking fee and return shipping and handling fees.
- Products not purchased directly from Lenovo must be returned to the original seller.
Online / Mail Returns
- Initiate return from the Order Lookup page.
- Receive an email within 48 hours containing your RMA, return shipping label, and next steps.
- Repackage the item(s) in the original box, including all accessories and packaging.
- Apply the return shipping label to the box; do not cover the battery warning label sticker (if applicable).
- Bring your package to any UPS location.
Damaged or Defective Items
- If a product arrives damaged or wrong, Lenovo covers return shipping and no restock fee.
- Customers must notify within five business days of receipt of any part that is shipped in error or short shipped.
- Lenovo automatically orders a replacement part for the defective item, which is billed up front, and then provides a free return shipping label for the defective item.
- Credit for the defective part is issued once it is received into Lenovo's facility.
Price Adjustments
- The Lenovo Price Guarantee is valid for 30 days from the date of your invoice.
- To seek a Price Guarantee refund, contact Customer Care no later than 30 days post invoice date.
- Provide the active URL showing the lower advertised unit price of the identical Lenovo laptop or desktop personal computer offered on Lenovo.com (not including shipping and taxes).
- The lower advertised unit price must be active on Lenovo.com at the time a price match is requested.
Additional Notes
- Shipping and handling costs are not refundable.
- All returns are subject to inspection and approval prior to credit being issued.
What Redditors Are Saying
Just 5 days ago i ordered the Lenovo LOQ i5 12450HX with 6Gb 4050 nvidia +2 year warranty, and after seeing bad reviews of mobo and Battery . I am worried and now thinking to return it . just 1 more day left to end the 7 days return policy , I have ordered From Flipkart. I need suggestion.. ?? HELP.
WARNING: Lenovo has held my refund AND the returned laptop for over 45 days. Support is useless.
Hi everyone, just wanted to share my nightmare experience with Lenovo to warn potential buyers. I ordered a laptop (Lenovo France), which I decided to return immediately. Here is the timeline: * **Nov 17:** Received the laptop. * **Nov 18:** Return request validated by Lenovo. * **Nov 21:** Shipped
Lenovo return taking over a month – item received but no refund, only vague responses
I wanted to share my recent experience with a Lenovo return in case it helps others or if anyone has advice. I returned a product to Lenovo **over a month ago**. The item was shipped back with tracking and has now been **confirmed by Lenovo as received at their warehouse**. Since then, I’ve contacte
WARNING: Never buy from Lenovo. Endless refund delays & useless support
After seeing countless similar posts here, I’m adding my warning. Lenovo’s direct-buy process is a broken system. The Situation: Systemic Issue: I’m not the only one; this sub is full of people waiting weeks or months for their money. Return confirmed: Items are returned and confirmed by DHL, yet th