What is Hydrow's return window?

Hydrow allows returns within 30 days of purchase. You can request a return within 30 days after delivery if you are not satisfied. For the Hydrow machine, a return shipping fee of $250 will be deducted from your refund. If the Hydrow is returned in damaged condition, with missing parts, or shows signs of abuse, Hydrow may refuse a refund or charge additional restocking fees. Accessories and pre-paid memberships must be returned with the original packaging.

Do I need a receipt to return items at Hydrow?

Receipt requirement: digital ok. Original payment method.

How will I get my refund from Hydrow?

Original payment method Processing time: 10-14 business days.

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Hydrow Return Policy

Last verified: 2026-03-20

Official Hydrow PolicyVerified

support.hydrow.com/s/article/Hydrow-Return-Policy-US

2026-03-20

Summary

Hydrow offers a 30 days return window on most items. You can request a return within 30 days after delivery if you are not satisfied.. Receipt is required. Refunds are issued via original payment method. Notable exceptions include headphones, heart rate monitors, upright storage kits, water bottles, and other specified fitness accessories may not be returned if opened, used, worn, or were a sale item., the policy does not cover ordinary wear and tear or damage caused by improper use or accidents., purchases made through authorized retailers like best buy are subject to that retailer's return policy., and more. Refund processing: 10-14 business days.

Return Window

30 days

Receipt

digital ok

Return Conditions

You can request a return within 30 days after delivery if you are not satisfied.
For the Hydrow machine, a return shipping fee of $250 will be deducted from your refund.
If the Hydrow is returned in damaged condition, with missing parts, or shows signs of abuse, Hydrow may refuse a refund or charge additional restocking fees.
Accessories and pre-paid memberships must be returned with the original packaging.

Refund Methods

Original payment method

Exceptions & Restrictions

Headphones, heart rate monitors, upright storage kits, water bottles, and other specified fitness accessories may not be returned if opened, used, worn, or were a sale item.
The policy does not cover ordinary wear and tear or damage caused by improper use or accidents.
Purchases made through authorized retailers like Best Buy are subject to that retailer's return policy.

Online / Mail Returns

To initiate a return, you must contact Hydrow Member Services.

Damaged or Defective Items

Hydrow's return policy doesn't cover damage caused by improper use or accidents, which is subject to the terms of the Hydrow Home Use Limited Warranty.

Price Adjustments

In the event that a retail partner or dealer is offering a promotion, Hydrow will choose whether or not to price-match on a case-by-case basis at their sole discretion.

Additional Notes

This policy applies only to purchases made directly through Hydrow's Online Store.
Shipping, delivery, or installation charges are not refundable.
Eligible customers may have a different return policy under the 30-Day Risk-Free Trial.
Pre-paid memberships can be returned for a refund if requested within 30 days of purchase.