← All return policies
Search on Reddit
Dollar General Return Policy
Last verified: 2026-03-19
Official Dollar General PolicyVerified
www.dollargeneral.com/help-center
Return Conditions
- merchandise in the original packaging
- Returns with receipt
- Merchandise returned without a receipt will be exchanged for merchandise of equal value or a Gift Card of equal value.
Refund Methods
- Self-Service refund
- Customer Care refund
- In-Store Return
- exchange for merchandise of equal value (without receipt)
- Gift Card of equal value (without receipt)
Exceptions & Restrictions
- Perishable food items: must be returned same day
- Opened health and beauty items: may not be accepted
- Gift cards: non-returnable
- Prepaid phone cards: non-returnable
- Clearance items marked final sale: non-returnable
Online / Mail Returns
- Self-Service: Tap the 'Need help with your order?' link on your order details page to process a self-service refund.
- Customer Care: Contact our Customer Care team directly.
- In-Store Return: Using the barcode on your order details page as your receipt for DG Pickup orders.
In-Store Returns
- Bring your item(s) and receipt to the store where you made the purchase and see a sales associate to begin the return process.
Additional Notes
- Returns with receipt— Digital or Register Refunds for merchandise in the original packaging are always given within 90 days of purchase.
- For DG Pickup orders, your “DG Pickup Complete” email and the order details under your Order History in the DG App and on DG.com can be used as your receipt.
What Redditors Are Saying
542
r/PublicFreakout·3y ago
Woman tries to get a refund for a phone she bought at Baton Rouge LA Dollar General and per store policy, they don’t accept refunds for phones. She then gets frustrated at the employees for simply doing their job.
111 comments
9
r/DollarGeneral·1mo ago
Dollar General should have a company-wide return policy, as I was unable to return wrong cat food purchased from one store to another.
I am surprised because I work at Walgreens and recently handled a return transaction from a customer with a New York City receipt at my store location in Upstate New York.
30 comments