What is Dollar General's return window?

Dollar General allows returns within 90 days of purchase of purchase. merchandise in the original packaging Returns with receipt Merchandise returned without a receipt will be exchanged for merchandise of equal value or a Gift Card of equal value.

Do I need a receipt to return items at Dollar General?

Receipt requirement: digital ok. Self-Service refund. Customer Care refund. In-Store Return. exchange for merchandise of equal value (without receipt). Gift Card of equal value (without receipt).

What items cannot be returned at Dollar General?

Perishable food items: must be returned same day. Opened health and beauty items: may not be accepted. Gift cards: non-returnable. Prepaid phone cards: non-returnable. Clearance items marked final sale: non-returnable.

How will I get my refund from Dollar General?

Self-Service refund. Customer Care refund. In-Store Return. exchange for merchandise of equal value (without receipt). Gift Card of equal value (without receipt)

← All return policies

Dollar General Return Policy

Last verified: 2026-03-19

Official Dollar General PolicyVerified

www.dollargeneral.com/help-center

2026-03-19

Summary

Dollar General offers a 90 days of purchase return window on most items. merchandise in the original packaging. Receipt is required. Refunds are issued via self-service refund or customer care refund. Notable exceptions include perishable food items, opened health and beauty items, gift cards, and more.

Return Window

90 days of purchase

Receipt

digital ok

Return Conditions

merchandise in the original packaging
Returns with receipt
Merchandise returned without a receipt will be exchanged for merchandise of equal value or a Gift Card of equal value.

Refund Methods

Self-Service refund
Customer Care refund
In-Store Return
exchange for merchandise of equal value (without receipt)
Gift Card of equal value (without receipt)

Exceptions & Restrictions

Perishable food items: must be returned same day
Opened health and beauty items: may not be accepted
Gift cards: non-returnable
Prepaid phone cards: non-returnable
Clearance items marked final sale: non-returnable

Online / Mail Returns

Self-Service: Tap the 'Need help with your order?' link on your order details page to process a self-service refund.
Customer Care: Contact our Customer Care team directly.
In-Store Return: Using the barcode on your order details page as your receipt for DG Pickup orders.

In-Store Returns

Bring your item(s) and receipt to the store where you made the purchase and see a sales associate to begin the return process.

Additional Notes

Returns with receipt— Digital or Register Refunds for merchandise in the original packaging are always given within 90 days of purchase.
For DG Pickup orders, your “DG Pickup Complete” email and the order details under your Order History in the DG App and on DG.com can be used as your receipt.

What Redditors Are Saying

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r/PublicFreakout·3y ago

Woman tries to get a refund for a phone she bought at Baton Rouge LA Dollar General and per store policy, they don’t accept refunds for phones. She then gets frustrated at the employees for simply doing their job.

111 comments

r/DollarGeneral·1mo ago

Dollar General should have a company-wide return policy, as I was unable to return wrong cat food purchased from one store to another.

I am surprised because I work at Walgreens and recently handled a return transaction from a customer with a New York City receipt at my store location in Upstate New York.

30 comments