Michaels vs Hobby Lobby Return Policy

Michaels

• Item must be new, unused, and in its original packaging, with exceptions for defective merchandise or products.
• MichaelsPro orders require a Return Authorization.
• For returns without a receipt, a valid photo ID is required.

Hobby Lobby

• For online purchases returned to a store, the invoice must accompany the item(s) to ensure the full purchase price is credited to a Hobby Lobby Gift Card.
• For online returns by mail, you are responsible for the cost of shipping the order back to Hobby Lobby.
• Your return must be in sellable condition; open and/or used merchandise cannot be returned.

Michaels

• Online-only costumes and accessory kits must be returned 7 days prior to the holiday.
• Restocking fees may be applied for MichaelsPro returns.
• Cricut® Products are returnable or exchangeable only if the packaging is unopened and a receipt is provided.
• Opened trading cards are considered damaged and are not returnable.
• Gift Cards and Prepaid Cards are not returnable or exchangeable, except where required by law.
• Custom Framing orders may be reworked at the same store location within 14 days of pickup.
• Classes are refundable up to start date of class.
• Online or in-store sales of cut fabric are final sale and are not returnable or exchangeable, except where required by law.
• Items damaged or deemed defective during the manufacturer's warranty period must be returned directly to the manufacturer, except returns as required by law.
• Glowforge® Machines and Filters can only be returned with a receipt within 14 days of purchase if the box is sealed and unopened.

Hobby Lobby

• Damaged and/or defective merchandise from an online order cannot be returned to the store.
• Any single-line item that totals $250.00 or more (bulk purchase) must be returned to hobbylobby.com, unless it's a Christmas Tree, Furniture, or Wall Decor item priced over $250.00.
• Seasonal items from a bulk purchase may incur a 20% restocking fee.
• Shipping and/or handling charges cannot be refunded at the store level.
• For in-store purchases without the original receipt, refunds are issued as merchandise credit based on the lowest selling price in the last 60 days, and a valid ID is required.

Michaels

• Refunds are offered in the original method of payment.
• Purchases made with a debit card are refunded as cash.
• A Store Return Card is issued for all purchases made using a gift card or gift receipt/purchases.
• For returns where a receipt cannot be located, refunds are in the form of a Store Return Card.

Hobby Lobby

• Original method of payment (credit card)
• Hobby Lobby Gift Card or Merchandise Credit
• Exchange

Michaels

• Online orders can be returned to any Michaels store or by initiating a return through your online account.
• To start an online return, log into your michaels.com account, go to Order History, click 'View Details' on the desired order, and select the 'Return' button.

Hobby Lobby

Not available

Michaels

• Returns and exchanges can be made at any Michaels location.
• Bring the item, receipt (or digital proof), and a valid photo ID if no receipt can be located.

Hobby Lobby

Not available

Michaels

• A Store Return Card will be issued for all purchases made using a gift card or gift receipt/purchases.

Hobby Lobby

Not available

Michaels

• Michaels Rewards number can be used for receipt look-up to assist in locating purchase details.

Hobby Lobby

Not available

Michaels

• Exceptions are made for defective merchandise or products.
• Items damaged or deemed defective during the manufacturer's warranty period must be returned directly to the manufacturer, except as required by law.

Hobby Lobby

Not available

Michaels

• Items may be exchanged at any Michaels location for the full purchase amount within 60 days with a receipt.
• All exchanges must be new, unused, and in original packaging, with exceptions for defective merchandise or products.

Hobby Lobby

Not available

Michaels

• Michaels will make a reasonable attempt to assist in locating a receipt by offering receipt look-up for online or in-store purchases made with a Michaels Rewards number.
• Valid photo ID (U.S., Canada or Mexico Driver's License, U.S. state-issued ID, Canadian Provincial ID, Passport or U.S. Military ID) must be presented for returns without a receipt.
• Original shipping and handling fees (if applicable) may be deducted from the value of your refund unless the return is a result of Michaels' error.
• Michaels reserves the right to limit returns or exchanges.

Hobby Lobby

• Please allow up to two weeks for your return to be processed and refund issued for online returns.
• If you receive damaged, defective, or incorrect merchandise, call 1-800-888-0321 or email before returning; do not discard damaged merchandise or the box it was shipped in.