Dyson Return Policy
Last verified: 2026-03-19
www.dyson.com/inside-dyson/terms/returns-policy
Video Guides
Return Conditions
- Machine must be returned within the specified return window.
- Items must be packaged in the original Dyson packaging.
- Returns must be completed before shipping back the purchase.
- Unauthorized or COD (Cash on Delivery) returns will not be accepted.
Refund Methods
- Full refund will be issued.
- Refund will be processed once the returned item is received and processed.
- Funds will be credited back to the original payment method.
Exceptions & Restrictions
- Wearable devices such as Dyson Zone and Dyson OnTrac are excluded from the 30-day return policy.
- Dyson headphones have a 14-day return policy.
- Refurbished machines are considered final sale and are not eligible for returns, only warranty service.
- Final Sale machines (including Dyson Airwrap first generation) are not eligible for returns.
- Counterfeit machines are not eligible for a Dyson return and refund.
- Purchases of Dyson products from another retailer should be returned to that retailer of purchase.
Online / Mail Returns
- To initiate a return, call the toll-free Contact Center at 1-866-MY-DYSON (1-866-693-9766) and have your Dyson.com order information available.
- Dyson Direct will pay for return shipping.
- Return shipping is free.
In-Store Returns
- For machine purchases made at a Dyson Demo Store or Dyson Service Center, a return must be made within 30 days from the purchase date.
- Dyson headphones purchased at a Dyson Demo Store or Service Center must be returned within 14 days from the purchase date.
Damaged or Defective Items
- If your machine arrived damaged or you have received the wrong product, please contact Dyson.
Price Adjustments
- Dyson offers a Price Match Promise within 30 days of purchase.
- If the same model is advertised at a lower price by an authorized US Dyson retailer or by Dyson on a third-party marketplace, Dyson will refund the difference.
- The machine must be the exact same model number as it appears on Dyson.com and in stock.
- Proof of advertised price by an authorized dealer is required (valid copy of flyer or website URL).
- The machine must be new and in original packaging; it cannot be used, damaged, open box, 'close out', 'clearance', or a demonstrator machine.
- Hair care machines and accessories (e.g., Dyson Supersonic, Airwrap, Corrale, Airstrait) are not eligible for price matching.
Additional Notes
- The Guarantee for Dyson formulation products is limited to original, end-user purchasers in the United States.
- Dyson reserves the right to verify information, require a valid proof of purchase, and deny Guarantee requests in cases of suspected fraud or where Dyson concludes the purchaser has abused the Guarantee.
- Dyson may amend or terminate the Guarantee at any time without notice.
What Redditors Are Saying
Dyson Canada has withheld my $677.99 refund for over 3 months — beware if you’re planning a return
I wanted to share my experience with Dyson Canada in case anyone else is considering returning a product. I returned a Dyson straightener in February, and Dyson confirmed they had received the item back at their warehouse on March 2, 2025. Their own return policy clearly states that refunds are proc
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Dyson's Terrible Return and Refund Process – A Frustrating Experience
Dyson's Terrible Return and Refund Process – A Frustrating Experience I’m beyond frustrated with Dyson’s return and refund process, and I feel it’s important to share my experience to warn others. I purchased a Dyson Airwrap during Black Friday, but my husband also bought me the exact same model as
Dyson is shady when it comes to returns - beware
currently having a horrible experience with the Dyson refund process. I accidentally purchased two machines (non-refundable) and I was advised to initiate a return to sender by a representative. I did so, the machines were sent back to the warehouse and I received a refund for only ONE machine. I co