Bose Return Policy
Last verified: 2026-03-19
support.bose.com/s
Return Conditions
- Product must be purchased directly from Bose.
- Item must be in its original, undamaged condition.
- All accessories, cases, and parts included in the original packaging must be returned.
- Return request must be received by Bose within the trial period.
- Product must be delivered to Bose within thirty (30) days of receipt of your return authorization number.
- Include the return authorization number with your return.
Refund Methods
- Credit or refund of the purchase price paid for the returned product, typically to the original payment method (e.g., credit cards, PayPal).
Exceptions & Restrictions
- Products purchased elsewhere must be returned at the respective retailer.
- Bose reserves the right to deny returns for excessive return activity, violation of Terms of Sale, suspected fraud, or other impermissible activities.
- Products identified as “Final sale” are not eligible for return or exchange, only warranty service.
- New products purchased through the Trade In Program are final sale and cannot be returned or exchanged.
- Shipping, handling charges, gift box and gift wrap fees, and certain taxes paid are not refundable.
- If a discount for purchasing multiple items, a promotional item, or a free item was received, Bose may deduct the value of these items from any refund or credit if not all items purchased are returned.
- Bose may, in its discretion, refuse to accept a return or charge a restocking fee of up to 15% of the original price if the return fails to meet any of the return policy conditions.
Online / Mail Returns
- To start a return online, visit Start a Return or log in to your My Bose account.
- Once processed, you'll receive return instructions and a prepaid shipping label via email.
- Package the product with all accessories and ship the package to Bose within 30 days of initiating your return.
- Bose covers return shipping for items returned within the specified return window when purchased on Bose.com.
In-Store Returns
- If you purchased your product from a Bose store or another retailer, please return it to that store.
Damaged or Defective Items
- You have thirty (30) days from the shipment date to notify Bose of any missing, wrong, or damaged portion of your order.
- If a product purchased through the Trade In Program arrived damaged or the wrong product was received, contact Bose.
Price Adjustments
- If a lower price for a new product purchased from Bose.com is found on Bose.com or through select authorized Bose dealers (Best Buy, Target, or Walmart), a price match/refund can be requested within 14 days of purchase.
- To request a price match, contact Bose and submit an image or link of the current lower price.
- The Bose price match promise does not cover products shipped from or sold by third-party sellers, prices after guest login, financing offers, bundle offers, free items, pricing errors, limited quantities, out-of-stock items, credit card offers, discounts (membership, loyalty, student, military, teacher, first responder), coupons, clearance, closeout, liquidation sales, damaged products, open-package products, or pre-owned/refurbished/reconditioned products.
Exchange Policy
- All items eligible for a return are eligible for exchange.
- Items ineligible for return are ineligible for exchange.
- Exchanges require the original product to have been purchased on the Bose website or by phone from Bose.
- To start an exchange, contact Bose. Upon approval, Bose will email a prepaid shipping label.
- Return the product to Bose within thirty (30) days of receipt using the shipping label provided.
- Include all accessories, cases, and parts included in the original packaging, and the item must be in good physical condition.
Additional Notes
- Bose covers return shipping for eligible returns when purchased on Bose.com.
- The return policy primarily applies to products purchased directly from Bose (Bose.com or by phone from Bose).
What Redditors Are Saying
Feeling tricked by Bose's return/refund policy
TL;DR: I exchanged a pair of broken earbuds for a discount on a new pair. They came, and they don't work, and Bose refuses to refund them. I owned a wonderful pair of Quiet Comfort earbuds for a few years that suddenly stopped working. They were out of warranty, but on the Bose website I discovered
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Losing my mind because Bose won't exchange a new item for a different color - is this normal?
I'm trying to exchange an unopened bluetooth speaker I received as a Christmas gift for a different color. The Bose website clearly states that items in their return period are also eligible for an exchange. This is a completely normal thing for most stores and the gifter gave me all the order info