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Dell Return Policy

Last verified: 2026-03-19

Official Dell PolicyVerified

www.dell.com/en-us/lp/return-policy

Summary

Dell offers a 30 days from invoice date return window on most items. Product must be returned in original packaging and as‑new condition. Receipt is required. Refunds are issued via refund or credit to the original payment method or store credit may be issued. Notable exceptions include commercial customers who purchased via purchase order cannot return, returns without a cra number are considered unauthorized and receive no refund, certain products may be excluded as outlined in the policy, and more.

Return Window

30 days from invoice date

Receipt

digital ok

Category

electronics

Video Guides

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Return Conditions

  • Product must be returned in original packaging and as‑new condition
  • All media, documentation and accessories must be included
  • Return must be authorized with a Credit Return Authorization (CRA) number

Refund Methods

  • Refund or credit to the original payment method
  • Store credit may be issued
  • Refund amount may be reduced by applicable restocking, shipping, or handling fees

Exceptions & Restrictions

  • Commercial customers who purchased via Purchase Order cannot return
  • Returns without a CRA number are considered unauthorized and receive no refund
  • Certain products may be excluded as outlined in the policy
  • Restocking fees may be applied unless the product is defective or Dell error
  • Refunds may be reduced by shipping and handling fees

Online / Mail Returns

  • Initiate return via dell.com/orders using order number
  • Print prepaid return label and ship or drop off at an authorized location

Damaged or Defective Items

  • Defective products are eligible for a no‑restocking‑fee return
  • If Dell made an error, no restocking fee is charged

Exchange Policy

  • Exchanges are possible through the same return process

Additional Notes

  • Returns are not permitted for resellers or commercial PO purchases
  • Authorized returns require a CRA number; otherwise the item will not be returned

What Redditors Are Saying

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2
r/Dell·5y ago

Getting scammed by Dell's return policy

I purchased a Dell XPS 15 9500 laptop on May 22nd. I was originally told it would arrive by June 5th if I ordered it that day. It did not arrive until June 9th, 2020. I had issues with the trackpad not working and called Dell on June 20th. I was on the phone with a tech support for a few hours tryin

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