What is Dell's return window?

Dell allows returns within 30 days from invoice date of purchase. Product must be returned in original packaging and as‑new condition All media, documentation and accessories must be included Return must be authorized with a Credit Return Authorization (CRA) number

Do I need a receipt to return items at Dell?

Receipt requirement: digital ok. Refund or credit to the original payment method. Store credit may be issued. Refund amount may be reduced by applicable restocking, shipping, or handling fees.

How will I get my refund from Dell?

Refund or credit to the original payment method. Store credit may be issued. Refund amount may be reduced by applicable restocking, shipping, or handling fees

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Dell Return Policy

Last verified Oct 12, 2026

Official Dell PolicyOfficial source

www.dell.com/en-us/lp/return-policy

Oct 12, 2026

Rechecked Oct 12, 2026: dell.com still states the headline terms shown here (30 days). How we verify

Summary

Dell offers a 30 days from invoice date return window on most items. Product must be returned in original packaging and as‑new condition. Receipt is required. Refunds are issued via refund or credit to the original payment method or store credit may be issued. Notable exceptions include commercial customers who purchased via purchase order cannot return, returns without a cra number are considered unauthorized and receive no refund, certain products may be excluded as outlined in the policy, and more.

Return Window

30 days from invoice date

Receipt

digital ok

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Return Conditions

Product must be returned in original packaging and as‑new condition
All media, documentation and accessories must be included
Return must be authorized with a Credit Return Authorization (CRA) number

Refund Methods

Refund or credit to the original payment method
Store credit may be issued
Refund amount may be reduced by applicable restocking, shipping, or handling fees

Exceptions & Restrictions

Commercial customers who purchased via Purchase Order cannot return
Returns without a CRA number are considered unauthorized and receive no refund
Certain products may be excluded as outlined in the policy
Restocking fees may be applied unless the product is defective or Dell error
Refunds may be reduced by shipping and handling fees

Online / Mail Returns

Initiate return via dell.com/orders using order number
Print prepaid return label and ship or drop off at an authorized location

Damaged or Defective Items

Defective products are eligible for a no‑restocking‑fee return
If Dell made an error, no restocking fee is charged

Exchange Policy

Exchanges are possible through the same return process

Additional Notes

Returns are not permitted for resellers or commercial PO purchases
Authorized returns require a CRA number; otherwise the item will not be returned

Other electronics & tech stores

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r/Dell·6y ago

Getting scammed by Dell's return policy

I purchased a Dell XPS 15 9500 laptop on May 22nd. I was originally told it would arrive by June 5th if I ordered it that day. It did not arrive until June 9th, 2020. I had issues with the trackpad not working and called Dell on June 20th. I was on the phone with a tech support for a few hours tryin

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