GameStop Return Policy
Last verified
www.gamestop.com/fullreturnpolicy
Rechecked : the policy text on gamestop.com was unchanged since our previous verified check. How we verify
Video Guides
Return Conditions
- Items must be returned with all applicable components and original packaging.
- New items must be unopened.
- Apparel must be unworn with tags attached.
- Products must be in a clean and resalable condition equivalent to the original condition at the time of sale.
- Returns may require a valid Government ID, except where prohibited by law.
Refund Methods
- Refunds issued to the original form of payment.
- Replacement provided for exchanges.
- GameStop gift card or an even exchange for returns with a gift receipt.
- For 'Buy Now Pay Later' offerings (e.g., Zip or PayPal), customers are entitled to a product refund but remain obligated to make installment payments.
Exceptions & Restrictions
- Final sale (cannot be returned or exchanged): trading cards, blind items, clearance products, seasonal items, consumables, individual bundle components, digital products, Graded PSA Cards, and all books, magazines and guides.
- Opened new hardware, software, accessories, collectibles, and PCs are final sale.
- Defective PCs, PC components, PC accessories, laptops, TVs, and monitors: contact the manufacturer directly.
- Items purchased online that exceed $500 cannot be returned in store.
- Returnable items without a valid proof of purchase are not eligible for return or exchange (they may be traded in at current trade value).
- GameStop reserves the right to limit or decline returns or exchanges regardless of whether a customer has a receipt.
- Refunds issued for lost items are subject to recharge if GameStop can verify delivery or frequent abuse.
- Products or services purchased while on sale or through special promotions may be subject to additional restrictions.
- Orders shipped to Puerto Rico, Hawaii, or Alaska are eligible for in-store return only.
Online / Mail Returns
- Most items can be returned in-store or by calling customer service at 1-800-883-8895.
- Online orders may be returned in-store without a fee.
- Shipped returns incur an $8.99 fee.
- All video game console shipped returns are subject to a $14.99 return shipping fee.
- Items purchased online that exceed $500 cannot be returned in-store.
- Refurbished Tech (phones and other smart devices) are returnable only via calling customer service.
In-Store Returns
- Most items can be returned in-store.
- In-store returns for online orders are free.
- Items purchased in-store must be returned in-store.
- Bring item along with in-store receipt or GameStop.com order number.
Gift Returns
- Returns with a gift receipt will be offered a GameStop gift card or an even exchange.
Membership & Rewards Benefits
- Pro Members get an extended return period for unopened new software and hardware (30 days).
- Pro Members get an increased exchange window for defective pre-owned products (30 days, excludes Pre-Owned PCs and Tech).
- Pro Membership cancellation: full refund within 2 days if no benefits have been used.
Damaged or Defective Items
- Defective products (excluding PCs, PC components, laptops, TVs, and monitors) can be exchanged for an identical replacement within the return window.
- Defective pre-owned products are exchangeable within 15 days (30 days for Pro Members), excluding Pre-Owned PCs and Tech.
- For defective PCs, PC components, PC accessories, laptops, TVs, and monitors, contact the manufacturer directly.
- If a replacement is unavailable, store credit may be offered at GameStop's discretion.
Exchange Policy
- Defective exchanges are permitted within the return window.
- Defective products (excluding PCs, PC components, laptops, TVs, and monitors) can be exchanged for an identical replacement.
- Defective pre-owned products are exchangeable within 15 days (30 days for Pro Members), excluding Pre-Owned PCs and Tech.
- If a replacement is unavailable, store credit may be offered.
- Returns with a gift receipt will be offered a GameStop gift card or an even exchange.
Additional Notes
- GameStop retains final authority to accept or decline any item that is eligible for return.
- Shipped returns of online purchases incur an $8.99 fee.
- All video game console shipped returns are subject to a $14.99 return shipping fee.
- Returns where a Pro Membership Reward, Coupon or Discount was redeemed may result in an adjusted refund amount.
- Claims for 'Lost in transit' or 'Delivered but not received' orders must be submitted within 60 days of shipment date.
Compare and related companies
Side-by-side comparisons
Other electronics & tech stores
- Dell return policy30 days from invoice date
- Dyson return policy30 days from delivery date for most machines purchased from…
- eufy return policy30 days
- Garmin return policy30 days from shipping
- Google Store return policyMost items: 15 calendar days after the day you receive them.…
- Guitar Center return policy45 days for most items.
What Redditors Are Saying
GameStop Offering Refunds On Scarlet & Violet?
This may be unique to my store, but this morning when I went in for my preorder, the employees were telling every customer that they had a 48 hour return window that guaranteed them a refund in case they tried the game and didn’t like it. From my understanding, GameStops policy on returns for new ga
Warning don't buy any computers or parts from Gamestop, they do not allow returns even if they ship you broken goods.
Gamestop has updated their return policy [https://www.gamestop.com/fullreturnpolicy/](https://www.gamestop.com/fullreturnpolicy/) If they ship you a dead monitor/pc they refuse to return or exchange it. They say to contact the manufacture. I don't know that this is even legal to do in most states bu
GameStop Pre-Owned return policy
Ok at my local GameStop I usually buy the 54.99 pre owned games, but mostly I buy the new ones and keep those, but I’ll wait for a game to come out and become available pre owned then I’ll play it for seven days and return on the 7th day, for a refund or an exchange, and the employee there doesn’t l
GameStop Returns
I tried to return my two brand new bought three days ago mega quest two because I get too bad nausea when playing and I was denied my refund or exchange, why is this I don’t see anything in policy.