Dyson vs Shark Return Policy

Dyson

• Machine must be returned within the specified return window.
• Items must be packaged in the original Dyson packaging.
• Returns must be completed before shipping back the purchase.
• Unauthorized or COD (Cash on Delivery) returns will not be accepted.

Shark

• Items must not be heavily worn, used, or altered.
• If a purchase was a bundle, all items in the bundle must be returned to receive a refund.
• Returns are only for purchases made directly from SharkNinja online or through their call center.

Dyson

• Wearable devices such as Dyson Zone and Dyson OnTrac are excluded from the 30-day return policy.
• Dyson headphones have a 14-day return policy.
• Refurbished machines are considered final sale and are not eligible for returns, only warranty service.
• Final Sale machines (including Dyson Airwrap first generation) are not eligible for returns.
• Counterfeit machines are not eligible for a Dyson return and refund.
• Purchases of Dyson products from another retailer should be returned to that retailer of purchase.

Shark

• Exchanges are not offered.
• Shipping and handling charges are not refundable.
• Merchandise showing malicious physical damage is not covered.
• Infomercial orders have a 90-day return window.

Dyson

• Full refund will be issued.
• Refund will be processed once the returned item is received and processed.
• Funds will be credited back to the original payment method.

Shark

• Original payment method

Dyson

• To initiate a return, call the toll-free Contact Center at 1-866-MY-DYSON (1-866-693-9766) and have your Dyson.com order information available.
• Dyson Direct will pay for return shipping.
• Return shipping is free.

Shark

• To initiate a return, visit the Returns Portal on the SharkNinja website.
• A prepaid shipping label and step-by-step instructions will be emailed to you.
• Items can be sent back in any secure box; original packaging is not required.
• Return labels are valid for 14 days.

Dyson

• For machine purchases made at a Dyson Demo Store or Dyson Service Center, a return must be made within 30 days from the purchase date.
• Dyson headphones purchased at a Dyson Demo Store or Service Center must be returned within 14 days from the purchase date.

Shark

Not available

Dyson

Not available

Shark

• Gifts can be returned if you have the order number and the email address used to make the purchase.
• The refund will be issued to the original payment method.

Dyson

• If your machine arrived damaged or you have received the wrong product, please contact Dyson.

Shark

• The return policy for damaged or defective items is not explicitly detailed separately from the standard return policy; however, the warranty covers repair or replacement of defective units.

Dyson

• Dyson offers a Price Match Promise within 30 days of purchase.
• If the same model is advertised at a lower price by an authorized US Dyson retailer or by Dyson on a third-party marketplace, Dyson will refund the difference.
• The machine must be the exact same model number as it appears on Dyson.com and in stock.
• Proof of advertised price by an authorized dealer is required (valid copy of flyer or website URL).
• The machine must be new and in original packaging; it cannot be used, damaged, open box, 'close out', 'clearance', or a demonstrator machine.
• Hair care machines and accessories (e.g., Dyson Supersonic, Airwrap, Corrale, Airstrait) are not eligible for price matching.

Shark

Not available

Dyson

• The Guarantee for Dyson formulation products is limited to original, end-user purchasers in the United States.
• Dyson reserves the right to verify information, require a valid proof of purchase, and deny Guarantee requests in cases of suspected fraud or where Dyson concludes the purchaser has abused the Guarantee.
• Dyson may amend or terminate the Guarantee at any time without notice.

Shark

• For purchases from authorized retailers, you must follow the retailer's return policy.
• In-person returns at SharkNinja offices or warehouses are not accepted.