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DSW Return Policy

Last verified: 2026-03-19

Official DSW PolicyVerified

www.dsw.com/customer-service/shipping-returns

Summary

DSW offers a 60 days from original purchase date for most merchandise; VIP Elite members have 365 days; merchandise purchased through DoorDash or Uber has 30 days for merchandise credit. return window on most items. Merchandise must be unworn and undamaged.. Receipt is required. Refunds are issued via original form of payment for returns within 60 days with original receipt. or dsw merchandise credit for returns after 60 days with an original receipt.. Holiday extension: Purchases made between November 1, 2025 – December 31, 2025, at dsw. Notable exceptions include merchandise marked as final sale cannot be returned., purchases through doordash or uber are eligible for dsw merchandise credit only within 30 days of purchase, unless marked final sale., worn items are generally not accepted unless they are deemed defective., and more. Refund processing: Please allow 7-10 business days once DSW receives the product to process your return and credit any funds to your original form of payment. Online returns may take up to 14 days to process..

Return Window

60 days from original purchase date for most merchandise; VIP Elite members have 365 days; merchandise purchased through DoorDash or Uber has 30 days for merchandise credit.

Receipt

digital ok

Category

clothing

Holiday Extension

Purchases made between November 1, 2025 – December 31, 2025, at dsw.com or any DSW US retail store will have a return and exchange period of 90 days from the date of purchase.

Video Guides

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Return Conditions

  • Merchandise must be unworn and undamaged.
  • Original receipt or packing slip is required for a full refund.
  • Items should be in their original packaging, including the original shoe box.
  • Defective merchandise is accepted for return or exchange.

Refund Methods

  • Original form of payment for returns within 60 days with original receipt.
  • DSW merchandise credit for returns after 60 days with an original receipt.
  • DSW merchandise credit for returns without an original receipt.
  • DSW merchandise credit for DoorDash or Uber purchases.

Exceptions & Restrictions

  • Merchandise marked as FINAL SALE cannot be returned.
  • Purchases through DoorDash or Uber are eligible for DSW merchandise credit only within 30 days of purchase, unless marked Final Sale.
  • Worn items are generally not accepted unless they are deemed defective.
  • Returns made after 60 days with an original sales receipt or shipping invoice will be issued as a DSW merchandise credit.
  • Gift returns receive a DSW merchandise credit or even exchange with a gift receipt.
  • Luxe810 items must be returned within 30 days, with original certification document and security tag attached. Jewelry and watches require a return authorization code.

Online / Mail Returns

  • Online purchases can be returned at a U.S. DSW store or by mail via dsw.com.
  • Mail-in returns using DSW's prepaid label incur an $8.50 shipping fee, deducted from the refund.
  • A return and exchange form found on the invoice must be filled out and enclosed with the item being returned.

In-Store Returns

  • Returns can be made to any U.S. DSW store.
  • In-store returns are free of charge.
  • Bring your item and receipt; if no receipt, a valid ID can be used to receive store credit at the item's current selling price.
  • The store may limit the number of no-receipt returns.

Gift Returns

  • Gift returns will be issued as a DSW merchandise credit.
  • A gift receipt allows for store credit or an even exchange.

Membership & Rewards Benefits

  • DSW VIP Elite members have an extended return window of 365 days.

Damaged or Defective Items

  • DSW accepts returns of defective merchandise.
  • Contact customer service first for defective items to potentially have the return shipping fee waived.

Exchange Policy

  • Exchanges are generally accepted within the standard 60-day return window.
  • Exchanges made after 60 days will be issued on a merchandise credit for any difference owed.
  • Online exchanges are processed as a return and a new order; no shipping charges apply for exchanges.
  • Rewards and offers may be reissued or recredited for exchanges made on the same day of purchase.

Additional Notes

  • DSW reserves the right to limit returns or exchanges regardless of the receipt.
  • An $8.50 return shipping fee will be deducted from your refund for mail-in returns (for standard VIP Club members and guests).
  • Rewards and offers will not be reissued or recredited upon return, except for exchanges made on the same day of purchase.
  • In-store managers may offer store credit for worn items at their discretion.