Dr. Martens Return Policy
Last verified: 2026-03-19
support.drmartens.com/hc/en-us/categories/17179141528467-Returns
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Return Conditions
- Items must be unused.
- Items must be unworn and in original packaging, with the shoebox intact and tags attached.
- Footwear should be tried on indoors to avoid marks and scuffs.
- Returns need to be packaged securely to avoid any damage, as the customer is responsible for the item(s) until they arrive with Dr. Martens.
- If an order is received not in a sellable condition, the item(s) may be sent back to the customer.
Refund Methods
- Refunded to the original form of payment.
- Store credit is issued for the return of a replacement item issued for a lost package.
- The refund amount will have $7 deducted if Dr. Martens' return label is used.
Exceptions & Restrictions
- Online purchases cannot be returned or exchanged at Dr. Martens Retail Stores.
- Items not purchased from drmartens.com are not accepted.
- For items replaced due to being lost in transit, refunds to the original payment method are not offered; store credit will be provided if a replacement item is returned.
- A $7 fee will be deducted from the refund if Dr. Martens' provided return label is used.
- Expedited shipping costs will not be refunded.
- Returns that do not meet the specified requirements may not be accepted.
- Returns or exchanges made from third-party vendors or wholesalers are not accepted.
Online / Mail Returns
- Returns must be processed through the Dr. Martens returns portal.
- Customers need to enter requested order information (first name, last name, email OR order number) to locate their orders.
- Select the items to return and provide the reason (optional).
- Print the provided return label and attach it to the package.
- Drop off the package at the nearest UPS location.
Gift Returns
- Contact customer service for assistance with a gift return.
- Upon confirmation of the order and receipt of the return, store credit will be issued.
Damaged or Defective Items
- If a damaged, defective, or incorrect item is received, customers should contact customer service before returning the item.
Exchange Policy
- Dr. Martens does not offer exchanges.
- If a different size or style is desired, a new order should be placed, and the unwanted product returned for a refund.
Additional Notes
- Customers are advised to keep proof of postage until they receive confirmation that the return has been received.
- The package remains the customer's responsibility until it arrives back with Dr. Martens.
- Parcels may be opened to inspect any containing paperwork.
- Dr. Martens is not responsible for any items that are returned by mistake.
What Redditors Are Saying
Why Dr Martens doesn’t have exchange policy 😭
I ordered new boots for my daughter which is unfortunately small 😭 for her . I sent them an email about if it’s possible to exchange it , they said they can’t do that, they can do a refund I have to wait a week to came back and rebuy the boots again, anotherweek when they sending the boots. Super a
Sold a pair of Dr Martens that buyer wants to return
My policy is no returns, but I am not out to get over on anyone. I sold a pair of Dr. Martens I had purchased from a Dr. Martens store two years prior and my kid wore them once and then put them up in the closet. I decided to resell. Sold to buyer, buyer received two weeks ago, got request for retur
Dr Martens EU return policy sucks
Hey everyone, I've had such a bad experience with Docs' return policy that I just want to come on here and rant a bit. So in January I ordered the Devon cream colored heart model in the EU size 38, since my partner has the same shoes in black in size 39 and they were wayyy too big. Well the shoes ar
why did dr.martens cancel “refund” my order I haven’t even recieved?
I ordered 1490 bex shoes and I received an email I would be refunded for my return. I never even received the shoes; I ordered them yesterday. now they are all out of stock. I never received my refund either. was their inventory inaccurate? I am upset because this was my first pair I ever ordered an