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ECCO Return Policy

Last verified: 2026-03-20

Official ECCO PolicyVerified

us.ecco.com/help/returns-and-warranties

Summary

ECCO offers a 30 days of purchase return window on most items. Items must be unused and unworn.. Receipt is required. Refunds are issued via original payment method (credit/debit card). or store merchandise credit (for paypal orders returned in-store).. Notable exceptions include items purchased at ecco retail stores or other retailers must be returned to their original place of purchase., a $10 return shipping fee will be deducted from your refund for non-ecco club members., worn or damaged items will be returned to the customer without a refund., and more. Refund processing: 2-4 weeks.

Return Window

30 days of purchase

Receipt

digital ok

Category

clothing

Video Guides

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Return Conditions

  • Items must be unused and unworn.
  • Items must be in the original box.
  • Socks must be unopened and unworn.
  • For promotional purchases, refunds are pro-rated unless all qualifying items are returned.

Refund Methods

  • Original payment method (credit/debit card).
  • Store merchandise credit (for PayPal orders returned in-store).

Exceptions & Restrictions

  • Items purchased at ECCO retail stores or other retailers must be returned to their original place of purchase.
  • A $10 return shipping fee will be deducted from your refund for non-ECCO CLUB members.
  • Worn or damaged items will be returned to the customer without a refund.
  • Refunds exclude original shipping and handling fees.
  • Independent retailers that carry ECCO shoes do not accept returns from us.ecco.com.
  • PayPal orders returned in-store will be given store merchandise credit only.

Online / Mail Returns

  • Returns accepted only for US orders placed via us.ecco.com.
  • Use the return label provided through the online portal.
  • Returns should be shipped within 30 days of the original shipment.
  • If not using the provided prepaid return label, the customer is responsible for the goods until they reach the warehouse.

In-Store Returns

  • Online purchases can be returned to select company-owned ECCO Retail Stores or ECCO Outlets during the month of January.
  • Bring order and email shipping confirmation, packing list, unworn merchandise in original box, valid ID, and original form of payment.
  • For Buy Online and Pick Up In Store, bring order confirmation number and valid government-issued photo ID.
  • Independent retailers do not accept returns from us.ecco.com.

Membership & Rewards Benefits

  • ECCO CLUB members are not charged a $10 return shipping fee.

Damaged or Defective Items

  • If returned items are worn or damaged, they will be sent back without a refund.
  • If a defective/wrong item or damaged parcel with missing items is received, photographic evidence is needed for customer care to investigate.
  • ECCO's One-Year Limited Warranty covers specific defects, and a warranty claim process is available.

Exchange Policy

  • ECCO does not offer exchanges; customers should return the item for a refund and place a new order.

Additional Notes

  • Returns accepted only for US orders placed via us.ecco.com.
  • ECCO may refuse returns violating their policies.
  • Shipping and handling charges are not refundable.
  • ECCO does not offer repairs or refurbishment.