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Duluth Trading Co. Return Policy

Last verified: 2026-03-20

Official Duluth Trading Co. PolicyVerified

www.duluthtrading.com/returns-and-exchanges.html

Summary

Duluth Trading Co. offers a 1 year return window on most items. If you are not satisfied with any item, you can return it for a refund within one year of purchase.. Receipt is not strictly required — purchases can be looked up. Refunds are issued via original method of payment. Notable exceptions include products damaged by misuse, negligence, or improper care., products showing extreme abuse or unusual wear and tear., items purchased from third-party dealers., and more. Refund processing: 10-15 days.

Return Window

1 year

Receipt

lookup available

Category

clothing

Return Conditions

  • If you are not satisfied with any item, you can return it for a refund within one year of purchase.
  • After one year, returns for items that are defective or do not perform as designed will be considered.
  • Proof of purchase is required for all returns and exchanges.

Refund Methods

  • Original method of payment

Exceptions & Restrictions

  • Products damaged by misuse, negligence, or improper care.
  • Products showing extreme abuse or unusual wear and tear.
  • Items purchased from third-party dealers.
  • Products sold in multiples but returned individually.
  • Products that have been contaminated or soiled beyond a reasonable expectation.

Online / Mail Returns

  • A return shipping fee of $7.99 will be deducted from your refund.
  • The return shipping fee is waived for exchanges of a different size or color.
  • You can start your return online through the company's self-service returns page.

In-Store Returns

  • You can return items purchased online or from a catalog to any Duluth Trading Co. store.
  • Proof of purchase is required to process an in-store return or exchange.

Gift Returns

  • For assistance with returning a gift, you are advised to call customer service.
  • Gift returns will be refunded in the form of a check.

Damaged or Defective Items

  • After one year, returns for defective items or those that don't perform as designed will be considered.
  • If you receive a damaged, defective, or incorrect item, you can start a return online, bring it to a store, or contact customer service.

Exchange Policy

  • Exchanges for a different size or color can be made within one year of purchase.
  • Shipping is free for both the return of the original item and the sending of the new item.

Additional Notes

  • The return policy is known as the "No Bull Guarantee".
  • Packing slips are no longer included with online and phone orders; order history on the website serves as a receipt.