Eddie Bauer Return Policy
Last verified
www.eddiebauer.com/pages/return-policy
Rechecked : eddiebauer.com still states the headline terms shown here (30 days). How we verify
Return Conditions
- Items must be in their original condition and original packaging, unused, unworn, unwashed, and with all tags still attached.
- You must include proof of purchase.
- The return time frame starts from the delivery date.
Refund Methods
- Refund (less any restocking fee).
- Merchandise credit (for returns without proof of purchase).
Exceptions & Restrictions
- Original shipping charges are non-refundable.
- Returns made without proof of purchase may be credited at the item's current selling price on the date of return, in the form of a merchandise credit.
- For online returns, a $10 restocking fee will be deducted from any refund if the $3.50 prepaid return option was declined at checkout.
- Final Sale items are not eligible for return or exchange.
Online / Mail Returns
- Customers may choose to pay a $3.50 prepaid return fee at checkout, which covers the cost of a return.
- If the prepaid return option is declined at checkout, a $10 restocking fee will be deducted from the refund.
Exchange Policy
- Free exchanges are offered for an alternative size of the same style and color, subject to availability.
- Each item is eligible for one exchange per transaction.
Additional Notes
- The return policy applies to customers in the United States and Canada and covers items ordered by phone or through the online store.
- For US customers, online returns have a choice of a $3.50 prepaid fee at checkout or a $10 restocking fee deducted from the refund.
- Free exchanges and prepaid return labels are offered only to US customers.
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What Redditors Are Saying
PSA: Eddie Bauer has suddenly decided to only offer gift card refunds even for purchases made months ago.
I purchased something from Eddie Bauer on February 1st and returned it a week or two afterwards. It took a long time for it to get processed and I just now got a gift card email for the refund. I've contacted customer support twice and they've confirmed they're only giving gift card refunds now. Obv
PSA: Eddie Bauer has suddenly decided to only offer gift card refunds even for purchases made months ago.
Eddie Bauer only offering gift cards on returns now
Saw this on Frugal Male Fashion and apparently because of everything going on they’re potentially filing for bankruptcy and only giving gift cards for returns. Their policy still shows that the return window is a year from purchase date for refund to payment method but someone on FMF just returned s
Eddie bauer return bad experience
I made an in store return on oct 28, for $210. I still didn't receive the refund, ended up having to send bank statements cause they were claiming they refunded it. Now they're saying I have to wait another 28 days for a check to be sent in the mail. I'm a student and needed the money badly, so I'm