DSW vs Zappos Return Policy

DSW

• Merchandise must be unworn and undamaged.
• Original receipt or packing slip is required for a full refund.
• Items should be in their original packaging, including the original shoe box.
• Defective merchandise is accepted for return or exchange.

Zappos

• Merchandise must be in new condition, unworn, unaltered, and unwashed
• All original tags, seals, and security tags must remain attached
• Footwear must be returned in the original shoe box without packing tape or postal labels
• Items must be returned in original packaging

DSW

• Merchandise marked as FINAL SALE cannot be returned.
• Purchases through DoorDash or Uber are eligible for DSW merchandise credit only within 30 days of purchase, unless marked Final Sale.
• Worn items are generally not accepted unless they are deemed defective.
• Returns made after 60 days with an original sales receipt or shipping invoice will be issued as a DSW merchandise credit.
• Gift returns receive a DSW merchandise credit or even exchange with a gift receipt.
• Luxe810 items must be returned within 30 days, with original certification document and security tag attached. Jewelry and watches require a return authorization code.

Zappos

• Final Sale items are not eligible for return
• Guest checkout customers are limited to returns within 60 days and refunds only to original payment method
• Returns after 60 days are only eligible for store credit up to one year from purchase
• Items must include original packaging; missing packaging may result in refusal
• Products with evidence of wear, washing, or alteration are ineligible

DSW

• Original form of payment for returns within 60 days with original receipt.
• DSW merchandise credit for returns after 60 days with an original receipt.
• DSW merchandise credit for returns without an original receipt.
• DSW merchandise credit for DoorDash or Uber purchases.

Zappos

• Refund to original form of payment
• Store credit (including for returns after 60 days)
• Gift card credit for certain payment methods (e.g., Afterpay, PayPal)

DSW

• Online purchases can be returned at a U.S. DSW store or by mail via dsw.com.
• Mail-in returns using DSW's prepaid label incur an $8.50 shipping fee, deducted from the refund.
• A return and exchange form found on the invoice must be filled out and enclosed with the item being returned.

Zappos

• Initiate a return via Order History in the Zappos account within 60 days of receiving the order
• Select refund option (store credit or original payment) and print the provided return label

DSW

• Returns can be made to any U.S. DSW store.
• In-store returns are free of charge.
• Bring your item and receipt; if no receipt, a valid ID can be used to receive store credit at the item's current selling price.
• The store may limit the number of no-receipt returns.

Zappos

Not available

DSW

• Gift returns will be issued as a DSW merchandise credit.
• A gift receipt allows for store credit or an even exchange.

Zappos

Not available

DSW

• DSW VIP Elite members have an extended return window of 365 days.

Zappos

• Zappos VIP members receive free expedited shipping

DSW

• DSW accepts returns of defective merchandise.
• Contact customer service first for defective items to potentially have the return shipping fee waived.

Zappos

Not available

DSW

• Exchanges are generally accepted within the standard 60-day return window.
• Exchanges made after 60 days will be issued on a merchandise credit for any difference owed.
• Online exchanges are processed as a return and a new order; no shipping charges apply for exchanges.
• Rewards and offers may be reissued or recredited for exchanges made on the same day of purchase.

Zappos

Not available

DSW

• DSW reserves the right to limit returns or exchanges regardless of the receipt.
• An $8.50 return shipping fee will be deducted from your refund for mail-in returns (for standard VIP Club members and guests).
• Rewards and offers will not be reissued or recredited upon return, except for exchanges made on the same day of purchase.
• In-store managers may offer store credit for worn items at their discretion.

Zappos

• Free returns are available anywhere in the United States, including territories and APO/FPO addresses
• No physical Zappos stores; all returns are processed through the online portal and carrier drop‑off