Do I need a receipt to return items at Dillard's?

Receipt requirement: digital ok. Original form of payment, in the amount of the original tender (including sales tax), or a Dillard's merchandise credit, at the customer's choice.. Check purchases: cash or check refund after a ten (10) day waiting period.. Afterpay purchases: Dillard's gift card or credit back to your Afterpay account..

What items cannot be returned at Dillard's?

Clearance merchandise marked down 65% or more is non-returnable and non-exchangeable.. Merchandise on sale with an additional discount (e.g., marked down 25% plus an additional 30-50%) is non-returnable and non-exchangeable.. Personalized merchandise is non-returnable and non-exchangeable.. Original shipping fees are not refunded.. A $9.95 fee is charged for using Dillard's return label for mail returns.. Dillard's may charge a restocking fee on certain Dillards.com products (shown on the Shopping Bag page before checkout), in addition to the $9.95 return label fee..

How will I get my refund from Dillard's?

Original form of payment, in the amount of the original tender (including sales tax), or a Dillard's merchandise credit, at the customer's choice.. Check purchases: cash or check refund after a ten (10) day waiting period.. Afterpay purchases: Dillard's gift card or credit back to your Afterpay account.

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Dillard's Return Policy

Q: What is Dillard's's return window?

Dillard's allows returns within 30 calendar days from the purchase date for both store and Dillards.com purchases (unless the receipt or a point-of-sale notice shows a longer period); clearance marked down 65% or more is non-returnable. of purchase. Merchandise must be in its original, unused condition unless there is a manufacturer's defect. All merchandise tags must remain attached. Items must be returned in original packaging; electronic items, kid's gear, and shoes must be returned in the manufacturer's original packing material. Store purchases must include Dillard's original proof of purchase label.

Last verified Oct 12, 2026

Official Dillard's PolicyOfficial source

www.dillards.com/c/returns

Oct 12, 2026

Rechecked Oct 12, 2026: we reviewed the current policy text on dillards.com. How we verify

Summary

Dillard's offers a 30 calendar days from the purchase date for both store and Dillards.com purchases (unless the receipt or a point-of-sale notice shows a longer period); clearance marked down 65% or more is non-returnable. return window on most items. Merchandise must be in its original, unused condition unless there is a manufacturer's defect.. Receipt is required. Refunds are issued via original form of payment, in the amount of the original tender (including sales tax), or a dillard's merchandise credit, at the customer's choice. or check purchases. Notable exceptions include clearance merchandise marked down 65% or more is non-returnable and non-exchangeable., merchandise on sale with an additional discount (e.g., marked down 25% plus an additional 30-50%) is non-returnable and non-exchangeable., personalized merchandise is non-returnable and non-exchangeable., and more.

Return Window

30 calendar days from the purchase date for both store and Dillards.com purchases (unless the receipt or a point-of-sale notice shows a longer period); clearance marked down 65% or more is non-returnable.

Receipt

digital ok

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Return Conditions

Merchandise must be in its original, unused condition unless there is a manufacturer's defect.
All merchandise tags must remain attached.
Items must be returned in original packaging; electronic items, kid's gear, and shoes must be returned in the manufacturer's original packing material.
Store purchases must include Dillard's original proof of purchase label.

Refund Methods

Original form of payment, in the amount of the original tender (including sales tax), or a Dillard's merchandise credit, at the customer's choice.
Check purchases: cash or check refund after a ten (10) day waiting period.
Afterpay purchases: Dillard's gift card or credit back to your Afterpay account.

Exceptions & Restrictions

Clearance merchandise marked down 65% or more is non-returnable and non-exchangeable.
Merchandise on sale with an additional discount (e.g., marked down 25% plus an additional 30-50%) is non-returnable and non-exchangeable.
Personalized merchandise is non-returnable and non-exchangeable.
Original shipping fees are not refunded.
A $9.95 fee is charged for using Dillard's return label for mail returns.
Dillard's may charge a restocking fee on certain Dillards.com products (shown on the Shopping Bag page before checkout), in addition to the $9.95 return label fee.

Online / Mail Returns

By mail: A $9.95 fee is charged for using Dillard's return label.
In-store: Online purchases can be returned to any Dillard's store (excluding Clearance Centers) for free.

In-Store Returns

Bring merchandise to a Dillard's location (excluding clearance centers) with receipt or proof of purchase.
Refunds for items purchased in stores are processed at any Dillard's store.

Gift Returns

Gifts can be returned to any Dillard's store for a Dillard's gift card or merchandise credit; gifts bought online can also be mailed back using the instructions on the Customer Receipt (you pay any shipping fees).

Damaged or Defective Items

Limitations on returns do not apply to merchandise that is damaged, defective or shipped in error.

Price Adjustments

Dillard's does not issue Price Adjustments.

Exchange Policy

Clearance merchandise marked down 65% or more, sale merchandise with an additional discount, and personalized merchandise cannot be exchanged.

Additional Notes

Dillard's does not issue Price Adjustments.
If paid by check, refunds are made after a 10-day waiting period.

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r/Dillards·1y ago

Return Policy with Dillards Citi Card Question

In the past with Dillard branded credit cards, returns if purchased on the card were honored up to 90 days which was an extension of the usual 30 day return policy. When recently trying to return an item, I was told that the new Citi branded Dillards card did not offer this perk. Has anyone had this

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