Belk vs Dillard's Return Policy

Belk

• Returned items must be in original, saleable condition with original tags.
• Special occasion dresses, swimwear, designer sunglasses, and fine jewelry must be returned with a receipt, packing slip, or order confirmation email, in original condition with all tags attached.

Dillard's

• Merchandise must be in its original, unused condition unless there is a manufacturer's defect.
• All merchandise tags must remain attached.
• Items must be returned in original packaging; electronic items, kid's gear, and shoes must be returned in the manufacturer's original packing material.
• Store purchases must include Dillard's original proof of purchase label.

Belk

• Belk Outlet and Belk Market locations do not accept returns from Belk stores or belk.com purchases.
• These belk.com items cannot be returned in stores: area rugs, furniture, Christmas trees, mattresses, air mattresses, outdoor grills, candy & food, window treatments, curtains and blinds, and all Marketplace items.
• Final sale items are not eligible for returns or exchanges, including merchandise ending in $.94, What Goes Around Comes Around, Two Authenticators Inc, FASHIONPHILE Wholesale, and Swiss Crown Rolex watches.
• Belk gift cards are not returnable.
• Shipping and delivery fees are non-refundable.
• Carrier return shipping fees are $12.95 for mail returns unless otherwise stated.

Dillard's

• Clearance merchandise marked down 65% or more is non-returnable and non-exchangeable.
• Merchandise on sale with an additional discount (e.g., marked down 25% plus an additional 30-50%) is non-returnable and non-exchangeable.
• Personalized merchandise is non-returnable and non-exchangeable.
• Original shipping fees are not refunded.
• A $9.95 fee is charged for using Dillard's return label for mail returns.
• Dillard's may charge a restocking fee on certain Dillards.com products (shown on the Shopping Bag page before checkout), in addition to the $9.95 return label fee.

Belk

• Original form of payment.
• Credit to personal credit card or Belk Rewards credit card.

Dillard's

• Original form of payment, in the amount of the original tender (including sales tax), or a Dillard's merchandise credit, at the customer's choice.
• Check purchases: cash or check refund after a ten (10) day waiting period.
• Afterpay purchases: Dillard's gift card or credit back to your Afterpay account.

Belk

• By mail: Carrier return shipping fees are $12.95 unless otherwise stated.
• In-store: Most items bought on belk.com can be returned to a Belk store.

Dillard's

• By mail: A $9.95 fee is charged for using Dillard's return label.
• In-store: Online purchases can be returned to any Dillard's store (excluding Clearance Centers) for free.

Belk

• All items bought in a Belk store and most items bought on belk.com can be returned to a Belk store.
• Bring item(s) and receipt, packing slip, or order confirmation email; if you can't find your receipt, ask about receipt look up.

Dillard's

• Bring merchandise to a Dillard's location (excluding clearance centers) with receipt or proof of purchase.
• Refunds for items purchased in stores are processed at any Dillard's store.

Belk

Not available

Dillard's

• Gifts can be returned to any Dillard's store for a Dillard's gift card or merchandise credit; gifts bought online can also be mailed back using the instructions on the Customer Receipt (you pay any shipping fees).

Belk

• Items damaged during shipping can be returned under the return policy.

Dillard's

• Limitations on returns do not apply to merchandise that is damaged, defective or shipped in error.

Belk

Not available

Dillard's

• Dillard's does not issue Price Adjustments.

Belk

Not available

Dillard's

• Clearance merchandise marked down 65% or more, sale merchandise with an additional discount, and personalized merchandise cannot be exchanged.

Belk

• Belk offers easy self-service return options.
• Optional Shipping Protection (non-refundable once the order is placed) covers lost, stolen, missing, or damaged shipments; claims are filed through Belk's return portal within 30 days.

Dillard's

• Dillard's does not issue Price Adjustments.
• If paid by check, refunds are made after a 10-day waiting period.