Belk vs Dillard's Return Policy

Belk

• Returned items must be in original, saleable condition with original tags.
• Items must be unworn and unwashed.
• Packaging intact for electronics, beauty products, and home items.

Dillard's

• Merchandise must be in its original, unused condition unless there is a manufacturer's defect.
• All merchandise tags must remain attached.
• Items must be returned in original packaging (especially electronic items, kid's gear, and shoes).
• Swimsuits must have hygiene seals intact.

Belk

• Belk Outlet and Belk Market locations do not accept returns from Belk stores or belk.com purchases.
• Specific products purchased on belk.com may be unable to be returned in stores.
• Final sale items are not eligible for returns or exchanges.
• Shipping and delivery fees are non-refundable.
• Carrier return shipping fees are $12.95 for mail returns unless otherwise stated.

Dillard's

• Clearance merchandise marked down 65% or more is non-returnable.
• Merchandise on sale with an additional discount is non-returnable.
• Personalized merchandise is non-returnable.
• Cosmetics and underwear are not eligible for returns or exchanges.
• Shipping fees are not refunded.
• A $9.95 fee is charged for using Dillard's return label for mail returns.
• International shipping items are not eligible for exchange.

Belk

• Original form of payment.
• Credit to personal credit card or Belk Rewards credit card.
• Store credit for gift returns without a receipt.

Dillard's

• Original form of payment.
• Dillard's Gift Card (for store credit or if cash receipt not available).
• Cash only if customer has a Dillard's cash receipt.

Belk

• By mail: Carrier return shipping fees are $12.95 unless otherwise stated.
• In-store: Most items bought on belk.com can be returned to a Belk store.

Dillard's

• By mail: A $9.95 fee is charged for using Dillard's return label.
• In-store: Online purchases can be returned to any Dillard's store (excluding Clearance Centers) for free.

Belk

• All items bought in a Belk store and most items bought on belk.com can be returned to a Belk store.
• Bring item(s) and receipt, packing slip, or order confirmation email.

Dillard's

• Bring merchandise to a Dillard's location (excluding clearance centers) with receipt or proof of purchase.
• Refunds for items purchased in stores are processed at any Dillard's store.

Belk

• Gift receipts can often facilitate an exchange or store credit.

Dillard's

Not available

Belk

Not available

Dillard's

• Dillard's cardholders sometimes get extended windows or easier store credit transitions for returns after 30 days.

Belk

• Defects or damages must be reported within 48 hours of delivery for vendor-shipped items like jewelry boxes and furniture.

Dillard's

• Limitations on returns do not apply to merchandise that is damaged, defective or shipped in error.

Belk

Not available

Dillard's

• Dillard's does not issue Price Adjustments.

Belk

• Easy exchanges are available for a different size, color, or product in-store.
• Some online orders allow exchanges via Belk's website.

Dillard's

• Rules for exchanging products are the same as those for returning them.
• International shipping items are not eligible for exchange.

Belk

• Belk offers easy self-service return options.
• Inspect merchandise upon receipt; defects or damages must be reported within 48 hours of delivery for certain vendor-shipped items.

Dillard's

• Dillard's does not issue Price Adjustments.
• Dillard's is notorious for sticking to their 30-day return deadline.
• If paid by check, refunds are made after a 10-day waiting period.