Chewy Return Policy
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www.chewy.com/customer-care/returns/return-policy/chewy-return-policy
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Return Conditions
- Items must be returned within 365 days of purchase for a refund or replacement.
- Start the return yourself: sign in, go to Order history, select the order, and choose Start a return on the item.
- Your return label, QR code and instructions appear under View return details in Order history and are also emailed to you.
- Pack items in a box (a reused Chewy box or another sturdy shipping box) before sending them back.
- Send the package back as the return instructions say; for some items a carrier pickup may be offered instead of drop-off.
- Opened or used items, including pet food and litter, are accepted for return.
Refund Methods
- Original payment method.
- Credit to your Chewy account (gift card) balance — also used if the original payment method can't be refunded.
- Chewy+ rewards.
Exceptions & Restrictions
- Prescription items can't be returned through the usual process — contact Chewy Pharmacy (1-877-977-3879) for details.
- Chewy Gift Cards aren't eligible for return once activated.
- Customers without a Chewy account who purchase items with a Chewy Gift Card via guest checkout are not eligible for a refund.
- Chewy may, at its discretion, issue a refund or replacement without requiring the item to be sent back.
- Shipping charges are not refunded if only a partial order is returned.
- Chewy may decline a return or refund in cases of abuse.
Online / Mail Returns
- Sign in to your Chewy account (website or app), open Order history, select the order, and choose Start a return on the item.
- Use the return label or QR code shown under View return details; instructions are also emailed.
- A carrier pickup may be available for some returns instead of drop-off.
- For help, chat or call Chewy at 1-800-672-4399.
Gift Returns
- Chewy Gift Cards are non-returnable and non-refundable once activated.
- Purchases made with a Chewy Gift Card without an associated Chewy account through guest checkout are not eligible for a refund.
Membership & Rewards Benefits
- Refunds processed to Chewy+ rewards typically take 15 minutes.
- Chewy+ members earn rewards on purchases; gift cards and pet insurance plans are excluded.
Damaged or Defective Items
- Damaged or expired items are eligible for return.
- For damaged or incorrect prescription items, contact Chewy Pharmacy at 1-877-977-3879.
Exchange Policy
- Customers can request a replacement for items that do not work for their pet within 365 days.
Additional Notes
- Chewy offers free return shipping.
- Chewy operates under a 100% Satisfaction Guarantee.
- Chewy does not take title to returned items until they arrive back at Chewy; if a return is lost on the way, contact Chewy at 1-800-672-4399.
- Personalized items and Vet Diet items are returnable.
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What Redditors Are Saying
After the passing of our beloved Spicey, Chewy sent us not one, but TWO bouquets of flowers in addition to a refund on a last prescription refill which included expressions of sympathy in our email exchanges. Absolutely *blown away* by this company's response; it makes our loss a bit easier to bear.
My sisters dog passed away. She went to return a product to Chewy and they not only refunded her because she didn’t need the item, they sent her flowers and told her to donate the item instead of sending it back.
Chewy 10/10 returns
Y’all I accidentally ordered the wrong food and I am so impressed by their return policy. This is not an advertisement I am just in awe of the morals of this company. Instead of asking for a return they are asking me to donate it to a local rescue. That is AMAZING! I wish all companies had this stru
Terrible experience returning to Chewy
Heads up if making a return to chewy - I am having a terrible time and do not think they will refund me. I bought the LR4 from Chewy because I've had generally positive experiences with them and they told me I would have 1 year to return a litter robot. I started the return process and got a label f