Chewy Return Policy
Last verified: 2026-03-19
www.chewy.com/returns
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Return Conditions
- Items must be returned within 365 days of purchase for a refund or replacement.
- Contact Chewy's 24/7 customer service via chat or phone (1-800-672-4399) to initiate a return.
- Provide your order number and the reason for the return.
- A prepaid FedEx return label will be sent via email for eligible returns.
- Securely pack items and attach the return label.
- Drop off the package at any FedEx location.
- Opened or used items, including pet food and toys, are generally accepted for return.
Refund Methods
- Original payment method.
- Chewy Gift Card balance via a Chewy eGift Card.
- Chewy+ rewards.
Exceptions & Restrictions
- Prescription medications are generally not returnable once shipped.
- Incorrect or damaged prescription medications may be exchanged or refunded on a case-by-case basis.
- Chewy Gift Cards are not returnable, refundable, or redeemable for cash, except where required by law.
- Customers without a Chewy account who purchase items with a Chewy Gift Card via guest checkout are not eligible for a refund.
- Chewy may, at its discretion, issue a refund or replacement without requiring the item to be sent back.
- Shipping charges are not refunded if only a partial order is returned.
- Veterinary diet items require a valid authorization for return processing.
Online / Mail Returns
- Initiate returns by contacting Chewy customer service via phone (1-800-672-4399) or chat.
- Returns can also be started through the Chewy app by accessing 'Order history' and selecting the item.
- A prepaid FedEx label is provided for return shipping.
- Packages must be dropped off at an authorized FedEx location.
Gift Returns
- Chewy Gift Cards are non-returnable and non-refundable once activated.
- Purchases made with a Chewy Gift Card without an associated Chewy account through guest checkout are not eligible for a refund.
Membership & Rewards Benefits
- Refunds processed to Chewy+ rewards typically take 15 minutes.
- Chewy+ members may earn rewards on purchases, subject to certain limitations.
- Chewy+ membership is intended for personal or household use only; resale or bulk purchases are prohibited.
Damaged or Defective Items
- Damaged or expired items are eligible for return.
- Incorrect or damaged prescription medications may be exchanged or refunded on a case-by-case basis.
- If an order is confirmed lost by the carrier, Chewy will provide a replacement or a refund.
Exchange Policy
- Customers can request a replacement for items that do not work for their pet within 365 days.
- Incorrect or damaged prescription medications can be exchanged or refunded on a case-by-case basis.
- Lost packages confirmed with the carrier will result in a replacement or refund.
Additional Notes
- Chewy offers free return shipping.
- Chewy operates under a 100% Satisfaction Guarantee.
- No restocking fees are applied to returns.
- Chewy does not take title to returned items until they arrive at their fulfillment center.
What Redditors Are Saying
After the passing of our beloved Spicey, Chewy sent us not one, but TWO bouquets of flowers in addition to a refund on a last prescription refill which included expressions of sympathy in our email exchanges. Absolutely *blown away* by this company's response; it makes our loss a bit easier to bear.
My sisters dog passed away. She went to return a product to Chewy and they not only refunded her because she didn’t need the item, they sent her flowers and told her to donate the item instead of sending it back.
Chewy 10/10 returns
Y’all I accidentally ordered the wrong food and I am so impressed by their return policy. This is not an advertisement I am just in awe of the morals of this company. Instead of asking for a return they are asking me to donate it to a local rescue. That is AMAZING! I wish all companies had this stru
Terrible experience returning to Chewy
Heads up if making a return to chewy - I am having a terrible time and do not think they will refund me. I bought the LR4 from Chewy because I've had generally positive experiences with them and they told me I would have 1 year to return a litter robot. I started the return process and got a label f