What is Clinique's return window?

Clinique allows returns within 30 days from date of purchase of purchase. Products must have been purchased from Clinique.com. Items must be in new or gently used condition. Returns of items that included a free promotional item must be sent back with the promotional item.

Do I need a receipt to return items at Clinique?

Receipt requirement: digital ok. The purchase price will be refunded to the original form of payment..

How will I get my refund from Clinique?

The purchase price will be refunded to the original form of payment. Processing time: 3 business days of receipt at our warehouse.

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Clinique Return Policy

Q: What items cannot be returned at Clinique?

eGift cards and gift cards are not eligible for return.. Promotional items and final sale items cannot be returned.. Clinique products purchased from other retailers are not eligible for return online.. Products received as a reward through the Clinique Smart Rewards program cannot be returned or exchanged..

Last verified: 2026-03-20

Official Clinique PolicyVerified

www.clinique.com/customer-care/help-topics

2026-03-20

Summary

Clinique offers a 30 days from date of purchase return window on most items. Products must have been purchased from Clinique.com.. Receipt is required. Refunds are issued via the purchase price will be refunded to the original form of payment.. Notable exceptions include egift cards and gift cards are not eligible for return., promotional items and final sale items cannot be returned., clinique products purchased from other retailers are not eligible for return online., and more. Refund processing: 3 business days of receipt at our warehouse.

Return Window

30 days from date of purchase

Receipt

digital ok

Return Conditions

Products must have been purchased from Clinique.com.
Items must be in new or gently used condition.
Returns of items that included a free promotional item must be sent back with the promotional item.

Refund Methods

The purchase price will be refunded to the original form of payment.

Exceptions & Restrictions

eGift cards and gift cards are not eligible for return.
Promotional items and final sale items cannot be returned.
Clinique products purchased from other retailers are not eligible for return online.
Products received as a reward through the Clinique Smart Rewards program cannot be returned or exchanged.

Online / Mail Returns

A prepaid return label can be generated from the Clinique website.
Returns will be processed within 3 business days of receipt at the warehouse.
You will receive a credit confirmation email with your refund amount once the return has been processed.

Gift Returns

If you would like to return or exchange an item you received as a gift, you need to chat with customer service.

Damaged or Defective Items

If your online order is not as expected, you should message Clinique customer service.
If an item arrives damaged, you should message Clinique customer service.

Exchange Policy

To exchange a product, you must return the unwanted product and place a new order.

Additional Notes

Refunds for returns received after 30 days are not guaranteed and are at the sole discretion of Clinique.com.
Clinique.com monitors return activity and reserves the right to deny returns that do not meet the policy requirements or in instances of abuse.